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the-djmaze / snappymail

Simple, modern & fast web-based email client
https://snappymail.eu
GNU Affero General Public License v3.0
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Authentication failed #1598

Closed hampoelz closed 1 month ago

hampoelz commented 1 month ago

Describe the bug After updating to v2.36.2, I cannot log in to my email account. I get the following error message on the login page:

Authentication failed
Server message: AUTHENTICATIONFAILED Authentication failed.

Everything works when I test the domain in the admin settings. Other email clients also work fine. I have not found any relevant error log messages.

Please complete the following information:

the-djmaze commented 1 month ago

Enable debu logging through admin or application.ini

It should show why it fails. There were changes handling SCRAM because of some failing errors and it seems SCRAM is correct now, but will see if your SCRAM is handled differently compared to Mox server.

hampoelz commented 1 month ago
snappymail error log ```php [2024-05-26 15:48:26.054][2f963b14] POST[INFO]: {"Email":"user@domain","Password":"*******","language":"","signMe":"0","Action":"Login"} [2024-05-26 15:48:26.055][2f963b14] PLUGIN[INFO]: Hook: login.credentials.step-2 [2024-05-26 15:48:26.056][2f963b14] PLUGIN[INFO]: Hook: login.credentials [2024-05-26 15:48:26.058][2f963b14] IMAP[INFO]: Start connection to "ssl://mail.domain:993" [2024-05-26 15:48:26.203][2f963b14] IMAP[INFO]: Connect (success) [2024-05-26 15:48:26.203][2f963b14] IMAP[DEBUG]: 0.14469194412231 (raw connection) [2024-05-26 15:48:26.270][2f963b14] IMAP[INFO]: < * OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE AUTH=PLAIN AUTH=LOGIN] Dovecot (Ubuntu) ready.\r\n [2024-05-26 15:48:26.271][2f963b14] IMAP[DEBUG]: 0.21284198760986 (*) [2024-05-26 15:48:26.271][2f963b14] PLUGIN[INFO]: Hook: imap.before-login [2024-05-26 15:48:26.272][2f963b14] IMAP[INFO]: > TAG1 AUTHENTICATE PLAIN *******\r\n [2024-05-26 15:48:28.417][2f963b14] IMAP[INFO]: < TAG1 NO [AUTHENTICATIONFAILED] Authentication failed.\r\n [2024-05-26 15:48:28.417][2f963b14] IMAP[DEBUG]: 2.1458418369293 (TAG1) [2024-05-26 15:48:28.418][2f963b14] IMAP[WARNING]: MailSo\Imap\Exceptions\NegativeResponseException: AUTHENTICATIONFAILED Authentication failed. in /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/MailSo/Imap/ResponseCollection.php:46 Stack trace: #0 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/MailSo/Imap/ImapClient.php(528): MailSo\Imap\ResponseCollection->validate() #1 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/MailSo/Imap/ImapClient.php(166): MailSo\Imap\ImapClient->getResponse() #2 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Model/Account.php(264): MailSo\Imap\ImapClient->Login(Object(MailSo\Imap\Settings)) #3 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Model/Account.php(206): RainLoop\Model\Account->netClientLogin(Object(MailSo\Imap\ImapClient), Object(RainLoop\Plugins\Manager)) #4 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Actions/UserAuth.php(444): RainLoop\Model\Account->ImapConnectAndLogin(Object(RainLoop\Plugins\Manager), Object(MailSo\Imap\ImapClient), Object(RainLoop\Config\Application)) #5 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Actions/UserAuth.php(159): RainLoop\Actions->imapConnect(Object(RainLoop\Model\MainAccount), true) #6 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Actions/User.php(39): RainLoop\Actions->LoginProcess('user@domain...', Object(SnappyMail\SensitiveString)) #7 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/ServiceActions.php(134): RainLoop\Actions->DoLogin() #8 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Service.php(132): RainLoop\ServiceActions->ServiceJson('') #9 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Service.php(14): RainLoop\Service::RunResult() #10 /var/www/html/custom_apps/snappymail/lib/Util/SnappyMailHelper.php(119): RainLoop\Service::Handle() #11 /var/www/html/custom_apps/snappymail/lib/Controller/PageController.php(115): OCA\SnappyMail\Util\SnappyMailHelper::startApp(true) #12 /var/www/html/lib/private/AppFramework/Http/Dispatcher.php(232): OCA\SnappyMail\Controller\PageController->indexPost() #13 /var/www/html/lib/private/AppFramework/Http/Dispatcher.php(138): OC\AppFramework\Http\Dispatcher->executeController(Object(OCA\SnappyMail\Controller\PageController), 'indexPost') #14 /var/www/html/lib/private/AppFramework/App.php(184): OC\AppFramework\Http\Dispatcher->dispatch(Object(OCA\SnappyMail\Controller\PageController), 'indexPost') #15 /var/www/html/lib/private/Route/Router.php(338): OC\AppFramework\App::main('PageController', 'indexPost', Object(OC\AppFramework\DependencyInjection\DIContainer), Array) #16 /var/www/html/lib/base.php(1050): OC\Route\Router->match('/apps/snappymai...') #17 /var/www/html/index.php(49): OC::handleRequest() #18 {main} [2024-05-26 15:48:28.419][2f963b14] IMAP[NOTICE]: MailSo\Imap\Exceptions\NegativeResponseException: AUTHENTICATIONFAILED Authentication failed. in /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/MailSo/Imap/ResponseCollection.php:46 Stack trace: #0 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/MailSo/Imap/ImapClient.php(528): MailSo\Imap\ResponseCollection->validate() #1 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/MailSo/Imap/ImapClient.php(166): MailSo\Imap\ImapClient->getResponse() #2 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Model/Account.php(264): MailSo\Imap\ImapClient->Login(Object(MailSo\Imap\Settings)) #3 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Model/Account.php(206): RainLoop\Model\Account->netClientLogin(Object(MailSo\Imap\ImapClient), Object(RainLoop\Plugins\Manager)) #4 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Actions/UserAuth.php(444): RainLoop\Model\Account->ImapConnectAndLogin(Object(RainLoop\Plugins\Manager), Object(MailSo\Imap\ImapClient), Object(RainLoop\Config\Application)) #5 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Actions/UserAuth.php(159): RainLoop\Actions->imapConnect(Object(RainLoop\Model\MainAccount), true) #6 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Actions/User.php(39): RainLoop\Actions->LoginProcess('user@domain...', Object(SnappyMail\SensitiveString)) #7 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/ServiceActions.php(134): RainLoop\Actions->DoLogin() #8 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Service.php(132): RainLoop\ServiceActions->ServiceJson('') #9 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Service.php(14): RainLoop\Service::RunResult() #10 /var/www/html/custom_apps/snappymail/lib/Util/SnappyMailHelper.php(119): RainLoop\Service::Handle() #11 /var/www/html/custom_apps/snappymail/lib/Controller/PageController.php(115): OCA\SnappyMail\Util\SnappyMailHelper::startApp(true) #12 /var/www/html/lib/private/AppFramework/Http/Dispatcher.php(232): OCA\SnappyMail\Controller\PageController->indexPost() #13 /var/www/html/lib/private/AppFramework/Http/Dispatcher.php(138): OC\AppFramework\Http\Dispatcher->executeController(Object(OCA\SnappyMail\Controller\PageController), 'indexPost') #14 /var/www/html/lib/private/AppFramework/App.php(184): OC\AppFramework\Http\Dispatcher->dispatch(Object(OCA\SnappyMail\Controller\PageController), 'indexPost') #15 /var/www/html/lib/private/Route/Router.php(338): OC\AppFramework\App::main('PageController', 'indexPost', Object(OC\AppFramework\DependencyInjection\DIContainer), Array) #16 /var/www/html/lib/base.php(1050): OC\Route\Router->match('/apps/snappymai...') #17 /var/www/html/index.php(49): OC::handleRequest() #18 {main} Next MailSo\Imap\Exceptions\LoginBadCredentialsException: AUTHENTICATIONFAILED Authentication failed. in /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/MailSo/Imap/ImapClient.php:232 Stack trace: #0 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Model/Account.php(264): MailSo\Imap\ImapClient->Login(Object(MailSo\Imap\Settings)) #1 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Model/Account.php(206): RainLoop\Model\Account->netClientLogin(Object(MailSo\Imap\ImapClient), Object(RainLoop\Plugins\Manager)) #2 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Actions/UserAuth.php(444): RainLoop\Model\Account->ImapConnectAndLogin(Object(RainLoop\Plugins\Manager), Object(MailSo\Imap\ImapClient), Object(RainLoop\Config\Application)) #3 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Actions/UserAuth.php(159): RainLoop\Actions->imapConnect(Object(RainLoop\Model\MainAccount), true) #4 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Actions/User.php(39): RainLoop\Actions->LoginProcess('user@domain...', Object(SnappyMail\SensitiveString)) #5 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/ServiceActions.php(134): RainLoop\Actions->DoLogin() #6 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Service.php(132): RainLoop\ServiceActions->ServiceJson('') #7 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Service.php(14): RainLoop\Service::RunResult() #8 /var/www/html/custom_apps/snappymail/lib/Util/SnappyMailHelper.php(119): RainLoop\Service::Handle() #9 /var/www/html/custom_apps/snappymail/lib/Controller/PageController.php(115): OCA\SnappyMail\Util\SnappyMailHelper::startApp(true) #10 /var/www/html/lib/private/AppFramework/Http/Dispatcher.php(232): OCA\SnappyMail\Controller\PageController->indexPost() #11 /var/www/html/lib/private/AppFramework/Http/Dispatcher.php(138): OC\AppFramework\Http\Dispatcher->executeController(Object(OCA\SnappyMail\Controller\PageController), 'indexPost') #12 /var/www/html/lib/private/AppFramework/App.php(184): OC\AppFramework\Http\Dispatcher->dispatch(Object(OCA\SnappyMail\Controller\PageController), 'indexPost') #13 /var/www/html/lib/private/Route/Router.php(338): OC\AppFramework\App::main('PageController', 'indexPost', Object(OC\AppFramework\DependencyInjection\DIContainer), Array) #14 /var/www/html/lib/base.php(1050): OC\Route\Router->match('/apps/snappymai...') #15 /var/www/html/index.php(49): OC::handleRequest() #16 {main} [2024-05-26 15:48:30.965][2f963b14] SERVICE[WARNING]: AuthError[102] #0 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Actions/UserAuth.php(159): RainLoop\Actions->imapConnect(Object(RainLoop\Model\MainAccount), true) #1 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Actions/User.php(39): RainLoop\Actions->LoginProcess('user@domain...', Object(SnappyMail\SensitiveString)) #2 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/ServiceActions.php(134): RainLoop\Actions->DoLogin() #3 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Service.php(132): RainLoop\ServiceActions->ServiceJson('') #4 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Service.php(14): RainLoop\Service::RunResult() #5 /var/www/html/custom_apps/snappymail/lib/Util/SnappyMailHelper.php(119): RainLoop\Service::Handle() #6 /var/www/html/custom_apps/snappymail/lib/Controller/PageController.php(115): OCA\SnappyMail\Util\SnappyMailHelper::startApp(true) #7 /var/www/html/lib/private/AppFramework/Http/Dispatcher.php(232): OCA\SnappyMail\Controller\PageController->indexPost() #8 /var/www/html/lib/private/AppFramework/Http/Dispatcher.php(138): OC\AppFramework\Http\Dispatcher->executeController(Object(OCA\SnappyMail\Controller\PageController), 'indexPost') #9 /var/www/html/lib/private/AppFramework/App.php(184): OC\AppFramework\Http\Dispatcher->dispatch(Object(OCA\SnappyMail\Controller\PageController), 'indexPost') #10 /var/www/html/lib/private/Route/Router.php(338): OC\AppFramework\App::main('PageController', 'indexPost', Object(OC\AppFramework\DependencyInjection\DIContainer), Array) #11 /var/www/html/lib/base.php(1050): OC\Route\Router->match('/apps/snappymai...') #12 /var/www/html/index.php(49): OC::handleRequest() #13 {main} [2024-05-26 15:48:30.966][2f963b14] SERVICE[WARNING]: - AUTHENTICATIONFAILED Authentication failed. @ /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/MailSo/Imap/ImapClient.php#232 [2024-05-26 15:48:30.966][2f963b14] [ERROR]: MailSo\Imap\Exceptions\NegativeResponseException: AUTHENTICATIONFAILED Authentication failed. in /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/MailSo/Imap/ResponseCollection.php:46 Stack trace: #0 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/MailSo/Imap/ImapClient.php(528): MailSo\Imap\ResponseCollection->validate() #1 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/MailSo/Imap/ImapClient.php(166): MailSo\Imap\ImapClient->getResponse() #2 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Model/Account.php(264): MailSo\Imap\ImapClient->Login(Object(MailSo\Imap\Settings)) #3 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Model/Account.php(206): RainLoop\Model\Account->netClientLogin(Object(MailSo\Imap\ImapClient), Object(RainLoop\Plugins\Manager)) #4 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Actions/UserAuth.php(444): RainLoop\Model\Account->ImapConnectAndLogin(Object(RainLoop\Plugins\Manager), Object(MailSo\Imap\ImapClient), Object(RainLoop\Config\Application)) #5 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Actions/UserAuth.php(159): RainLoop\Actions->imapConnect(Object(RainLoop\Model\MainAccount), true) #6 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Actions/User.php(39): RainLoop\Actions->LoginProcess('user@domain...', Object(SnappyMail\SensitiveString)) #7 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/ServiceActions.php(134): RainLoop\Actions->DoLogin() #8 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Service.php(132): RainLoop\ServiceActions->ServiceJson('') #9 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Service.php(14): RainLoop\Service::RunResult() #10 /var/www/html/custom_apps/snappymail/lib/Util/SnappyMailHelper.php(119): RainLoop\Service::Handle() #11 /var/www/html/custom_apps/snappymail/lib/Controller/PageController.php(115): OCA\SnappyMail\Util\SnappyMailHelper::startApp(true) #12 /var/www/html/lib/private/AppFramework/Http/Dispatcher.php(232): OCA\SnappyMail\Controller\PageController->indexPost() #13 /var/www/html/lib/private/AppFramework/Http/Dispatcher.php(138): OC\AppFramework\Http\Dispatcher->executeController(Object(OCA\SnappyMail\Controller\PageController), 'indexPost') #14 /var/www/html/lib/private/AppFramework/App.php(184): OC\AppFramework\Http\Dispatcher->dispatch(Object(OCA\SnappyMail\Controller\PageController), 'indexPost') #15 /var/www/html/lib/private/Route/Router.php(338): OC\AppFramework\App::main('PageController', 'indexPost', Object(OC\AppFramework\DependencyInjection\DIContainer), Array) #16 /var/www/html/lib/base.php(1050): OC\Route\Router->match('/apps/snappymai...') #17 /var/www/html/index.php(49): OC::handleRequest() #18 {main} Next MailSo\Imap\Exceptions\LoginBadCredentialsException: AUTHENTICATIONFAILED Authentication failed. in /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/MailSo/Imap/ImapClient.php:232 Stack trace: #0 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Model/Account.php(264): MailSo\Imap\ImapClient->Login(Object(MailSo\Imap\Settings)) #1 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Model/Account.php(206): RainLoop\Model\Account->netClientLogin(Object(MailSo\Imap\ImapClient), Object(RainLoop\Plugins\Manager)) #2 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Actions/UserAuth.php(444): RainLoop\Model\Account->ImapConnectAndLogin(Object(RainLoop\Plugins\Manager), Object(MailSo\Imap\ImapClient), Object(RainLoop\Config\Application)) #3 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Actions/UserAuth.php(159): RainLoop\Actions->imapConnect(Object(RainLoop\Model\MainAccount), true) #4 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Actions/User.php(39): RainLoop\Actions->LoginProcess('user@domain...', Object(SnappyMail\SensitiveString)) #5 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/ServiceActions.php(134): RainLoop\Actions->DoLogin() #6 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Service.php(132): RainLoop\ServiceActions->ServiceJson('') #7 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Service.php(14): RainLoop\Service::RunResult() #8 /var/www/html/custom_apps/snappymail/lib/Util/SnappyMailHelper.php(119): RainLoop\Service::Handle() #9 /var/www/html/custom_apps/snappymail/lib/Controller/PageController.php(115): OCA\SnappyMail\Util\SnappyMailHelper::startApp(true) #10 /var/www/html/lib/private/AppFramework/Http/Dispatcher.php(232): OCA\SnappyMail\Controller\PageController->indexPost() #11 /var/www/html/lib/private/AppFramework/Http/Dispatcher.php(138): OC\AppFramework\Http\Dispatcher->executeController(Object(OCA\SnappyMail\Controller\PageController), 'indexPost') #12 /var/www/html/lib/private/AppFramework/App.php(184): OC\AppFramework\Http\Dispatcher->dispatch(Object(OCA\SnappyMail\Controller\PageController), 'indexPost') #13 /var/www/html/lib/private/Route/Router.php(338): OC\AppFramework\App::main('PageController', 'indexPost', Object(OC\AppFramework\DependencyInjection\DIContainer), Array) #14 /var/www/html/lib/base.php(1050): OC\Route\Router->match('/apps/snappymai...') #15 /var/www/html/index.php(49): OC::handleRequest() #16 {main} Next RainLoop\Exceptions\ClientException: AuthError[102] in /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Actions/UserAuth.php:455 Stack trace: #0 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Actions/UserAuth.php(159): RainLoop\Actions->imapConnect(Object(RainLoop\Model\MainAccount), true) #1 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Actions/User.php(39): RainLoop\Actions->LoginProcess('user@domain...', Object(SnappyMail\SensitiveString)) #2 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/ServiceActions.php(134): RainLoop\Actions->DoLogin() #3 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Service.php(132): RainLoop\ServiceActions->ServiceJson('') #4 /var/www/html/custom_apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Service.php(14): RainLoop\Service::RunResult() #5 /var/www/html/custom_apps/snappymail/lib/Util/SnappyMailHelper.php(119): RainLoop\Service::Handle() #6 /var/www/html/custom_apps/snappymail/lib/Controller/PageController.php(115): OCA\SnappyMail\Util\SnappyMailHelper::startApp(true) #7 /var/www/html/lib/private/AppFramework/Http/Dispatcher.php(232): OCA\SnappyMail\Controller\PageController->indexPost() #8 /var/www/html/lib/private/AppFramework/Http/Dispatcher.php(138): OC\AppFramework\Http\Dispatcher->executeController(Object(OCA\SnappyMail\Controller\PageController), 'indexPost') #9 /var/www/html/lib/private/AppFramework/App.php(184): OC\AppFramework\Http\Dispatcher->dispatch(Object(OCA\SnappyMail\Controller\PageController), 'indexPost') #10 /var/www/html/lib/private/Route/Router.php(338): OC\AppFramework\App::main('PageController', 'indexPost', Object(OC\AppFramework\DependencyInjection\DIContainer), Array) #11 /var/www/html/lib/base.php(1050): OC\Route\Router->match('/apps/snappymai...') #12 /var/www/html/index.php(49): OC::handleRequest() #13 {main} [2024-05-26 15:48:30.966][2f963b14] JSON[INFO]: {"Action":"Login","Result":false,"ErrorCode":102,"ErrorMessage":"AuthError[102]","ErrorMessageAdditional":"AUTHENTICATIONFAILED Authentication failed.","ExceptionCode":0,"epoch":1716738510} ```
the-djmaze commented 1 month ago 
IMAP[INFO]: > TAG1 AUTHENTICATE PLAIN *******\r\n
IMAP[INFO]: < TAG1 NO [AUTHENTICATIONFAILED] Authentication failed.\r\n

It seems the wrong login username or password is passed.

In application.ini turn off hide_passwords and check your log to see which username and password is used. Don't post the data here as it reveals your credentials. And after turning on hide_passwords again, remove your logs for safety.

hampoelz commented 1 month ago

The username was already displayed previously and is correct, but the displayed password seems to be a hash and not the actual password.

the-djmaze commented 1 month ago

Great, now i can look into it.

joergmschulz commented 1 month ago

I've got more like that: Undefined variable $aTokenData at /data/apps/snappymail/app/snappymail/v/2.36.2 . My dovecot log complains login failed: Disconnected: Connection closed (auth failed, 1 attempts in 5 secs): user=<firstname.lastname> where I would expect (and had before): user=f.l@domain.tld which would work. The configuration setting short/long is set correct, and the email of the user is NOT firstname.lastname@domain.tld but fl@domain.tld.

Edit: downgraded to the .1 version - this works perfectly. MAYBE it is a side effect of my using OIDC for login but NOT using OIDC for the imap connection (which I will like to do when declared stable and documented)

Edit2: if you feel this is disconnected, I'm ready to open just another issue ;-)

CarlBishop commented 1 month ago

Got same issue.

[PHP] Errore: Undefined variable $aTokenData at /home/domainuser/web/office.domain.it/public_html/apps/snappymail/app/snappymail/v/2.36.2/app/libraries/RainLoop/Actions/UserAuth.php#345

POST /apps/snappymail/?/Json/&q[]=/0/
from xx.xx.xx.143 by aaa.bbbat 2024-05-26T20:45:57+02:00
nonplusnl commented 1 month ago

Same here. Problem here is that the Nextcloud username is now used by 2.36.2 to log in to the IMAP server, instead of the (different) username actually needed for IMAP. For another Nextcloud/Snappymail user for which Nextcloud and IMAP username are identical, there is no issue on my instance. Indeed downgrading to 2.36.1 resolves the issue

extobi commented 1 month ago

same here. AUTHENTICATIONFAILED Authentication failed. after update, nothing change on the IMAP Server or User/Password.

cm-schl commented 1 month ago

The username was already displayed previously and is correct, but the displayed password seems to be a hash and not the actual password.

Have had something similar, maybe this helps to find the problem: https://github.com/the-djmaze/snappymail/issues/1544#issuecomment-2108042898

the-djmaze commented 1 month ago

https://github.com/the-djmaze/snappymail/wiki/FAQ#how-do-i-enable-logging

hampoelz commented 1 month ago

v2.36.3 fixed it for me. I'm not sure if anyone else still has authentication problems, otherwise the issue can be closed.