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the-djmaze / snappymail

Simple, modern & fast web-based email client
https://snappymail.eu
GNU Affero General Public License v3.0
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Can't login with new QNAP users #1627

Closed fabioxavi closed 3 months ago

fabioxavi commented 3 months ago

Describe the bug When I login with users previously created in QNAP, it goes straight to the mailbox. If I try to login with a new user, it opens the login page again with the user and password files cleared. image

If I fill the password with a wrong password on purpose, at least it gives me an error: image

To Reproduce Steps to reproduce the behavior:

  1. Go to 'http://server:51322/'
  2. Fill user and password
  3. Click on 'Login'
  4. It returns to login page and the fields are empty

image

Expected behavior It is expected to enter the Mailbox as usual

Please complete the following information:

Debug/logging information Read here how to log

log-2024-06-21.txt

the-djmaze commented 3 months ago

You forgot to add the logs

fabioxavi commented 3 months ago

[2024-06-21 11:12:47.486][5561d3c2] IMAP[ERROR]: Stream Meta: Array ( [crypto] => Array ( [protocol] => TLSv1.3 [cipher_name] => TLS_AES_256_GCM_SHA384 [cipher_bits] => 256 [cipher_version] => TLSv1.3 )

[timed_out] => 
[blocked] => 1
[eof] => 1
[stream_type] => tcp_socket/ssl
[mode] => r+
[unread_bytes] => 0
[seekable] => 
[uri] => tcp://nas1:143

)

[2024-06-21 11:12:47.486][5561d3c2] IMAP[ERROR]: MailSo\Net\Exceptions\SocketReadException in /share/CACHEDEV1_DATA/.qpkg/Snappy83/www/snappymail/v/2.36.3/app/libraries/MailSo/Net/NetClient.php:275 Stack trace:

0 /share/CACHEDEV1_DATA/.qpkg/Snappy83/www/snappymail/v/2.36.3/app/libraries/MailSo/Imap/Traits/ResponseParser.php(93): MailSo\Net\NetClient->getNextBuffer()

1 /share/CACHEDEV1_DATA/.qpkg/Snappy83/www/snappymail/v/2.36.3/app/libraries/MailSo/Imap/Traits/ResponseParser.php(33): MailSo\Imap\ImapClient->partialParseResponseBranch()

2 /share/CACHEDEV1_DATA/.qpkg/Snappy83/www/snappymail/v/2.36.3/app/libraries/MailSo/Imap/ImapClient.php(499): MailSo\Imap\ImapClient->partialParseResponse()

3 /share/CACHEDEV1_DATA/.qpkg/Snappy83/www/snappymail/v/2.36.3/app/libraries/MailSo/Imap/ImapClient.php(443): MailSo\Imap\ImapClient->getResponse()

4 /share/CACHEDEV1_DATA/.qpkg/Snappy83/www/snappymail/v/2.36.3/app/libraries/MailSo/Imap/ImapClient.php(249): MailSo\Imap\ImapClient->SendRequestGetResponse()

5 /share/CACHEDEV1_DATA/.qpkg/Snappy83/www/snappymail/v/2.36.3/app/libraries/MailSo/Net/NetClient.php(182): MailSo\Imap\ImapClient->Logout()

6 /share/CACHEDEV1_DATA/.qpkg/Snappy83/www/snappymail/v/2.36.3/app/libraries/MailSo/Net/NetClient.php(45): MailSo\Net\NetClient->Disconnect()

7 [internal function]: MailSo\Net\NetClient->__destruct()

8 {main}

[2024-06-21 11:12:47.528][111460e7] IMAP[ERROR]: Stream Meta: Array ( [crypto] => Array ( [protocol] => TLSv1.3 [cipher_name] => TLS_AES_256_GCM_SHA384 [cipher_bits] => 256 [cipher_version] => TLSv1.3 )

[timed_out] => 
[blocked] => 1
[eof] => 1
[stream_type] => tcp_socket/ssl
[mode] => r+
[unread_bytes] => 0
[seekable] => 
[uri] => tcp://nas1:143

)

[2024-06-21 11:12:47.529][111460e7] IMAP[ERROR]: MailSo\Net\Exceptions\SocketReadException in /share/CACHEDEV1_DATA/.qpkg/Snappy83/www/snappymail/v/2.36.3/app/libraries/MailSo/Net/NetClient.php:275 Stack trace:

0 /share/CACHEDEV1_DATA/.qpkg/Snappy83/www/snappymail/v/2.36.3/app/libraries/MailSo/Imap/Traits/ResponseParser.php(93): MailSo\Net\NetClient->getNextBuffer()

1 /share/CACHEDEV1_DATA/.qpkg/Snappy83/www/snappymail/v/2.36.3/app/libraries/MailSo/Imap/Traits/ResponseParser.php(33): MailSo\Imap\ImapClient->partialParseResponseBranch()

2 /share/CACHEDEV1_DATA/.qpkg/Snappy83/www/snappymail/v/2.36.3/app/libraries/MailSo/Imap/ImapClient.php(547): MailSo\Imap\ImapClient->partialParseResponse()

3 /share/CACHEDEV1_DATA/.qpkg/Snappy83/www/snappymail/v/2.36.3/app/libraries/MailSo/Imap/Commands/Folders.php(514): MailSo\Imap\ImapClient->yieldUntaggedResponses()

4 /share/CACHEDEV1_DATA/.qpkg/Snappy83/www/snappymail/v/2.36.3/app/libraries/MailSo/Imap/Commands/Folders.php(614): MailSo\Imap\ImapClient->FolderList()

5 /share/CACHEDEV1_DATA/.qpkg/Snappy83/www/snappymail/v/2.36.3/app/libraries/MailSo/Mail/MailClient.php(906): MailSo\Imap\ImapClient->FolderStatusList()

6 /share/CACHEDEV1_DATA/.qpkg/Snappy83/www/snappymail/v/2.36.3/app/libraries/RainLoop/Actions/Folders.php(57): MailSo\Mail\MailClient->Folders()

7 /share/CACHEDEV1_DATA/.qpkg/Snappy83/www/snappymail/v/2.36.3/app/libraries/RainLoop/ServiceActions.php(134): RainLoop\Actions->DoFolders()

8 /share/CACHEDEV1_DATA/.qpkg/Snappy83/www/snappymail/v/2.36.3/app/libraries/RainLoop/Service.php(132): RainLoop\ServiceActions->ServiceJson()

9 /share/CACHEDEV1_DATA/.qpkg/Snappy83/www/snappymail/v/2.36.3/app/libraries/RainLoop/Service.php(14): RainLoop\Service::RunResult()

10 /share/CACHEDEV1_DATA/.qpkg/Snappy83/www/snappymail/v/2.36.3/include.php(136): RainLoop\Service::Handle()

11 /share/CACHEDEV1_DATA/.qpkg/Snappy83/www/index.php(11): include('...')

12 {main}

[2024-06-21 11:12:47.529][111460e7] SERVICE[WARNING]:

0 /share/CACHEDEV1_DATA/.qpkg/Snappy83/www/snappymail/v/2.36.3/app/libraries/MailSo/Imap/Traits/ResponseParser.php(93): MailSo\Net\NetClient->getNextBuffer()

1 /share/CACHEDEV1_DATA/.qpkg/Snappy83/www/snappymail/v/2.36.3/app/libraries/MailSo/Imap/Traits/ResponseParser.php(33): MailSo\Imap\ImapClient->partialParseResponseBranch()

2 /share/CACHEDEV1_DATA/.qpkg/Snappy83/www/snappymail/v/2.36.3/app/libraries/MailSo/Imap/ImapClient.php(547): MailSo\Imap\ImapClient->partialParseResponse()

3 /share/CACHEDEV1_DATA/.qpkg/Snappy83/www/snappymail/v/2.36.3/app/libraries/MailSo/Imap/Commands/Folders.php(514): MailSo\Imap\ImapClient->yieldUntaggedResponses()

4 /share/CACHEDEV1_DATA/.qpkg/Snappy83/www/snappymail/v/2.36.3/app/libraries/MailSo/Imap/Commands/Folders.php(614): MailSo\Imap\ImapClient->FolderList()

5 /share/CACHEDEV1_DATA/.qpkg/Snappy83/www/snappymail/v/2.36.3/app/libraries/MailSo/Mail/MailClient.php(906): MailSo\Imap\ImapClient->FolderStatusList()

6 /share/CACHEDEV1_DATA/.qpkg/Snappy83/www/snappymail/v/2.36.3/app/libraries/RainLoop/Actions/Folders.php(57): MailSo\Mail\MailClient->Folders()

7 /share/CACHEDEV1_DATA/.qpkg/Snappy83/www/snappymail/v/2.36.3/app/libraries/RainLoop/ServiceActions.php(134): RainLoop\Actions->DoFolders()

8 /share/CACHEDEV1_DATA/.qpkg/Snappy83/www/snappymail/v/2.36.3/app/libraries/RainLoop/Service.php(132): RainLoop\ServiceActions->ServiceJson()

9 /share/CACHEDEV1_DATA/.qpkg/Snappy83/www/snappymail/v/2.36.3/app/libraries/RainLoop/Service.php(14): RainLoop\Service::RunResult()

10 /share/CACHEDEV1_DATA/.qpkg/Snappy83/www/snappymail/v/2.36.3/include.php(136): RainLoop\Service::Handle()

11 /share/CACHEDEV1_DATA/.qpkg/Snappy83/www/index.php(11): include('...')

12 {main}

fabioxavi commented 3 months ago

log-2024-06-21.txt

fabioxavi commented 3 months ago

You forgot to add the logs

Sorry.

Log is now uploaded

fabioxavi commented 3 months ago

log-2024-06-21.txt

This log has 3 attempts to login:

1st - An user that was previously configured and had already logged in the past - The issue happened; 2nd - An user that was previously configured and had already logged in the past - Logged in normally 3rd - A new user - The issue happened

fabioxavi commented 3 months ago

log-2024-06-21.txt

Here is the log in 7 - debug mode

the-djmaze commented 3 months ago

Your server has issues. it says:

< * BYE Internal error occurred. Refer to server log for more information.\r\n

So check why the QNAP IMAP server is failing.