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VIA is *stopped* working for NuPhy Air 75 0 #290

Open nveeser opened 2 months ago

nveeser commented 2 months ago

I bought a Nuphy Aiir75 V2 in Jan or Feb. I used VIA to update the keyboard mapping using the specified JSON file.

Since March I have tried to use the VIA app. It recognizes the keyboard to authorize, but does not connect. Under settings it says "Requires connected device" The settings menu does not allow uploading a new JSON layout file.

To Reproduce Steps to reproduce the behavior:

  1. Attach Keyboard
  2. Click Authorize
  3. Pick NuPhy Air75 / Connect
  4. Settings (tab)
  5. Show Design Tab
  6. Design (tab)
  7. Load nuphy-air75-v2-via-2.json
  8. Configure (tab)

Expected behavior I believe the configure tab will eventually show me a keyboard with mappings.

Screenshots If applicable, add screenshots to help explain your problem.

Screenshot 2024-05-04 at 11 08 36 PM Screenshot 2024-05-04 at 11 08 45 PM

VIA Version

Keyboard firmware VIA protocol This can be found under Settings > Show Diagnostic Information

This shows "Requires Connected Device"

Desktop (please complete the following information):

Custom json definition?

I would if that were possible - it seems the keyboard is not detected at all

Sanity checks

I have tried the 1.1.3 firmware from https://nuphy.com/pages/qmk-firmwares I have also compiled and loaded https://github.com/nuphy-src/qmk_firmware https://github.com/jincao1/qmk_firmware

Additional context Add any other context about the problem here.

vincenthopf commented 1 month ago

I'm currently having the exact same issue. Did you ever get a fix?

vincenthopf commented 1 month ago

@nveeser This is how i fixed my issue:

Ran updates for the QMK Firmware on the keyboard using QMK toolbox (How to here). Updated to version 2.0.3. Pairing this with the updated firmware v3 allowed me to get it to connect properly. Turns out I was using an old version of firmware paired with the new .json file.

I also found that sometimes when using usevia.app the keyboard wouldn't connect. I fixed this by re-uploading the .json file to the design tab and making sure the keyboard was unplugged when doing this. When the popup in chome comes up to select a keyboard I would then plug in the usb cable (That came with my keyboard) into the keyboard itself (Making sure it was in wired mode before hand.).

Hope this helps anyone who is having the issue.

If anyone has any questions feel free to shoot me a message using my website (Link on profile)

cherishh commented 4 weeks ago

update firmware(to v2.0.3) works for me.

EugeneP87 commented 2 weeks ago

@vincenthopf Thanks, Vincent, it works! 🤝

nveeser commented 4 days ago

I did manage to get this to work.

Here is the link that worked - specifically the last part https://github.com/the-via/releases/issues/290#issuecomment-2116442716

I also found that sometimes when using usevia.app the keyboard wouldn't connect. I fixed this by re-uploading the .json file to the design tab and making sure the keyboard was unplugged when doing this. When the popup in chome comes up to select a keyboard I would then plug in the usb cable (That came with my keyboard) into the keyboard itself (Making sure it was in wired mode before hand.).

On Fri, Jun 28, 2024 at 7:24 AM Tonga52 @.***> wrote:

@vincenthopf https://github.com/vincenthopf I've been having the same issue and followed your steps to no avail. Still stuck on loading. Any other ideas?

Cheers!

— Reply to this email directly, view it on GitHub https://github.com/the-via/releases/issues/290#issuecomment-2197061652, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAB6HA3DMIBURASAUIVNPV3ZJVWZPAVCNFSM6AAAAABHHON2IGVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCOJXGA3DCNRVGI . You are receiving this because you were mentioned.Message ID: @.***>