Different welcome message for app vs site or rework so it works for both?

[cgome]

If someone downloads the app and creates a new acount they'll probably receive the welcome message on the app, which doesn't really make sense:

---

Welcome Tim, how can I help you?

Hi Tim,

Welcome to thecrag.com. I am one of the three developers of the site and would be happy to help you get to know the site better.

I have been climbing since 1993 and co-founded thecrag.com in 1999 (these days I spend a lot more time working on the site than I do climbing!).

Click on the "World" or "Map" tab above to start exploring the index and logging your ascents.

Anyway I hope you enjoy your experience at thecrag.com and please let me know if you have any questions or feedback on how we can do things better.

Campbell

---

Should I rework a 'one size fits all' message or should we / can we have different versions for different channels? To my mind it's probably better to have a single msg that works for all channels.

Campbell

[scd]

rework as one size fits all

[cgome]

Here's a draft, mainly a matter of talking about theCrag rather than the site or thecrag.com (although I have mentioned it as I think it's good especially for app users to realise there's a website too).

The only really issue that comes up is 'Index' vs 'World' or keeping these different. See below.

---

Welcome NAME, how can I help you?

Hi NAME, Welcome to thecrag.com. I am one of the four developers and would be happy to help you get to know theCrag better.

I have been climbing since 1993 and co-founded thecrag.com in 1999 (these days I spend a lot more time working on the site than I do climbing!).

Click on "Index" [1] or "Map" to start exploring the index and logging your ascents.

Anyway I hope you enjoy theCrag and please let me know if you have any questions or feedback on how we can do things better.

Simon or Campbell or Brendan (or Adam? [2]) www.theCrag.com

---

[1] This is the only sticking point really- on the site we say ‘World’ on the app we say ‘Index’. Thoughts? I think we should strive for consistency, I don’t have a strong preference either way.

[2] Adam- do you want to be sending out one in four of these welcome messages or would you rather not? It doesn’t really matter, not many people actually respond.

[adam-g-pullen]

Yes.

Please send it out. It will at least make the dashboard look less empty.

I was also thinking about 1) Added us as friends to a new user (they can always remove us) or pushing them to make friends by using some form of GEO location, or scanning their contacts (with the users permission of cause) 2) Adding an example crag to their favs, we could offer "Hatun Machay" as the free example crag

[cgome]

All new users receive this message- just looking at rewording it so it works for both the app and the site.

I think adding a good quality crag to their favs is an excellent idea. Hatun Machay would work. Ideally we'd force it to load first and quickly so people get a good experience of a good quality guide right off the bat.

On Tue, Jan 1, 2013 at 7:46 PM, Adam Pullen notifications@github.comwrote:

Yes.

Please send it out. It will at least make the dashboard look less empty.

I was also thinking about 1) Added us as friends to a new user (they can always remove us) or pushing them to make friends by using some form of GEO location, or scanning their contacts (with the users permission of cause) 2) Adding an example crag to their favs, we could offer "Hatun Machay" as the free example crag

— Reply to this email directly or view it on GitHubhttps://github.com/theCrag/website/issues/910#issuecomment-11788249.

Campbell

[cgome]

Sorry didn't meant to close. I think maybe we should also add something about being a collaborative project (also goes to managing expectations). eg:

---

Welcome NAME, how can I help you?

Hi NAME, Welcome to thecrag.com. I am one of the four developers and would be happy to help you get to know theCrag better.

I have been climbing since 1993 and co-founded thecrag.com in 1999 (these days I spend a lot more time working on the site than I do climbing!).

Click on "Index" [1] or "Map" to start exploring the index and logging your ascents.

This index is built collaboratively by climbers around the world. If you are able to add routes, descriptions, topos etc for the crags you know well then please do!

Anyway I hope you enjoy theCrag and please let me know if you have any questions or feedback on how we can do things better.

Simon or Campbell or Brendan (or Adam? [2]) www.theCrag.com

---

[1] This is the only sticking point really- on the site we say ‘World’ on the app we say ‘Index’. Thoughts? I think we should strive for consistency, I don’t have a strong preference either way.

[2] Adam- do you want to be sending out one in four of these welcome messages or would you rather not? It doesn’t really matter, not many people actually respond.

[brendanheywood]

Completely independent of this I've actually been working on a separate git branch which re-structures the navigation and which includes renaming the 'world' tab to ''index'. That's one less sticking point.

[cgome]

Too easy!

On Tue, Jan 1, 2013 at 7:55 PM, Brendan Heywood notifications@github.comwrote:

Completely independent of this I've actually been working on a separate git branch which re-structures the navigation and which includes renaming the 'world' tab to ''index'. That's one less sticking point.

[image: image]https://f.cloud.github.com/assets/187449/37167/49c830e2-53ee-11e2-89d4-feae15e46eed.png

— Reply to this email directly or view it on GitHubhttps://github.com/theCrag/website/issues/910#issuecomment-11788288.

Campbell

[brendanheywood]

probably makes more sense to show the mobile sized view:

[scd]

What about using adding the word Cloud to "... happy to help you get to know theCrag Cloud better"? I think this more accurately covers all channels.

I don't think we should be automatically added as friends as this is only a short term solution (we may have a million members one day).

I like all the other ideas. Adam please provide some custom text for your welcome message. It is the second paragraph, for example Campbell's starts "I have been climbing since 1993 and...".

[cgome]

To me crag cloud is a different concept. If we want to weave it in (which is a good idea) how about:

---

Welcome NAME, how can I help you?

Hi NAME,

Welcome to thecrag.com. I am one of the four developers and would be happy to help you get to know theCrag better.

I have been climbing since 1993 and co-founded thecrag.com in 1999 (these days I spend a lot more time working on the site than I do climbing!).

Click on "Index" or "Map" to start exploring the index and logging your ascents.

Whether you're accessing theCrag through an app or on the website, your logbook, messages and everything else is stored and synched through the Crag Cloud.

This index is built collaboratively by climbers around the world. If you are able to add routes, descriptions, topos etc for the crags you know well then please do!

Anyway I hope you enjoy theCrag and please let me know if you have any questions or feedback on how we can do things better.

Simon or Campbell or Brendan or Adam www.theCrag.com

[scd]

I like

[brendanheywood]

How about as a sign off something like this:

Simon (and Cambpell, Brendan and Adam) www.theCrag.com

Depending on who the email is from?

[cgome]

Yep

On Thursday, January 3, 2013, Brendan Heywood wrote:

How about as a sign off something like this:

Simon (and Cambpell, Brendan and Adam) www.theCrag.com

Depending on who the email is from?

— Reply to this email directly or view it on GitHubhttps://github.com/theCrag/website/issues/910#issuecomment-11829073.

Campbell

[scd]

I have updated this in dev so the welcome message now reads:

Welcome Roger, how can I help you?

Hi Roger,

Welcome to thecrag.com. I am one of the four developers and would be happy to help you get to know theCrag better.

I have been climbing since 1993 and co-founded thecrag.com in 1999 (these days I spend a lot more time working on the site than I do climbing!).

Click on the "Index" or "Map" to start exploring the index and logging your ascents.

Whether you're accessing theCrag through and app or on the website, your logbook, messages and everything else is stored and synched through theCrag Cloud.

This index is built collaboratively by climbers around the world. If you are able to add routes, descriptions, topos, etc for the crags you know well then please do!

Anyway I hope you enjoy theCrag and please let me know if you have any questions or feedback on how we can do things better.

Campbell (and Brendan, Adam and Simon) www.theCrag.com

[scd]

Also I have given people a default favorite (plus subscription) to Hatun Machay. I would prefer to take this from a random selection from our exotic crags, but we are not quite there yet with the other samples. Let me know if any other exotic areas are up to scratch.

Please close if you are happy with the above wording

[brendanheywood]

I think if we are going to give people a default fav or subscription we should explicitly mention we've given them that crag otherwise it's just confusing.

Also the concept of a default favorite is at odds with the purpose of the work we did in the last release which add's prompts to the profile when things like the fav's are empty. Personally I'd prefer instead of a default fav, a process which guides them through the process of adding their real fav's. It would be a shame if lots of new members just ended up with Hatun Machay as their only fav and they missed out on that learning process as well as messing up the stats for Hatun Machay.

[scd]

Good comment, and this one is now open for discussion. Adam wants a default favorite to populate his app with something. Is it worthwhile doing this for people who signup through the app?

I would say not for the website because of the reasons mentioned by Brendan.

It's actually already configurable so we can have different behavior through app and website signup.

[brendanheywood]

Well I think ideally the 'prompt workflow' would be the best, but at the same time the most work. But stepping back a step: there are two very separable concerns here, one is helping populate the users fav list, and the second is giving the new user some nice content as a demo. I see the first as purely about favorites, and the second as purely about subscriptions. Only if all our guides were free we could merge these concepts.

In the web world the ideal flow might be something like this:

1) find out where the user is using geoip / geolcoation if available 2) say 'hey I found these 5 crags nearby, are any of these your favs'? 3) and/or also 'got any other favorites from around the world? start searching here...'

In the app world I think this would also be the ideal. But like everything this is more work to implement. The simplest solution in the app would be similar to what we already have on the web version, just a simple prompt when there are none:

I think if there is going to be even a small number of users who sign up, just to check out the app, and then never come back, then that's a very good reason to not force any default favorite crags at all. It will just create dirty data, eg the # of favs in a crag are an input into our crag quality stat.

So onto the second concern:

In terms of subscriptions I think the cleanest UX example is the pattern used by the Lonely planet iPhone app, which has 5 'preview' guides on the first screen and you just select one, it downloads and you can have a look around. On the same screen they also had rotating ads for popular guides.

I'm not at home so can't test whether the Android lonely planet app works the same as the iphone one, I'm assuming they are, and the whole flow of finding guides, buying them and then opening them is just smooth and is my ideal flow to emulate. I also really like how lonely planet handles the distinction between 'purchases' and 'downloads' and makes it clear what is synced or not. They are handling data much bigger than ours.

Also as a side note ages ago we set up an admin use called 'Great Guides' who would favorite guides as we noticed they were developed. This was a simple way to collect them and make this list easily available in the api under the fav's for that user:

http://www.thecrag.com/api/climber/id/80771109/shortcuts

We could do the same thing for a new user called 'Demo guides' who can then collect these, so they aren't hard coded anywhere. We'd have to ensure that these guides were always free with a $0 override like Hatun.

[scd]

Closing this issue because it is done. The discussion on auto creating favorites upon signup can be continue in issue #976.

Also there is a side issue #977 where we are waiting for Adam's personalized message.