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theQRL / qrl-wallet

QRL Wallet
https://wallet.theqrl.org
MIT License
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impossible to open ledger nano wallet v1.8.1 #532

Closed stef132 closed 10 months ago

stef132 commented 10 months ago

impossible to open ledger nano. "just a moment reading from ledger device"

jplomas commented 10 months ago

Hi

There are some good troubleshooting guides on the Ledger site, e.g. "Connection issues: Device won't connect?" part of: https://support.ledger.com/hc/en-us/articles/360023518653-Solutions-to-most-common-issues?support=true

and

https://support.ledger.com/hc/en-us/articles/115005165269-Fix-USB-connection-issues-with-Ledger-Live?support=true

If there's a bug to report with the QRL wallet, please include more details of your setup (OS, Ledger device, firmware version) but we have found most issues are related to the USB issues dealt with in links above.

stef132 commented 10 months ago

it doesn't work Nano X 1415 Système d’exploitation 2.2.3 windows 11 qrl wallet 1.8.1

Robyer commented 10 months ago

@stef132 Before you click to open the wallet in QRL desktop wallet, make sure that you have opened the QRL app on the Ledger device. Also if you are using it for first time (or after Ledger firmware update or after QRL app on Ledger was reinstalled), make sure to first initialize the tree in the QRL app on your Ledger device.

jplomas commented 10 months ago

Thanks for version report @stef132 (and to @Robyer for very sensible advice). We'll see if any recent patches or updates are responsible for the QRL Wallet app to be the cause of your issue and re-open this issue if we find anything.

In the mean time, please do work through the suggestions outlined in this thread.

stef132 commented 10 months ago

@stef132 Before you click to open the wallet in QRL desktop wallet, make sure that you have opened the QRL app on the Ledger device. Also if you are using it for first time (or after Ledger firmware update or after QRL app on Ledger was reinstalled), make sure to first initialize the tree in the QRL app on your Ledger device.

you mean Swich tree??

Robyer commented 10 months ago

you mean Swich tree??

I mean Initialize tree, if you didn't initialize it yet. When it is initialized just keep the app on Ledger open, and in the QRL wallet press Open Ledger Nano, and it should work.

stef132 commented 10 months ago

i already initialized tree but it doesn't work...