It would be helpful to acquire more feedback from users.
Develop a mechanism for gathering feedback that allows users to remain anonymous (doesn't depend on email). Perhaps this could be something as simple as a pop-up that provides a sentence or two of explanatory text and then provides a text entry box. "Send" and (Close? Cancel?) buttons at the bottom. The captured text can be recorded in the usage log.
Versions of this pop-up, each with unique introductory text, might be triggered when:
the user switches away from the app (BeforeUnload)
the user requests multiple searches with no forward progress
the user reaches a specific number of specific operations (Search, or Seek, File : Save, etc.)
{other?}
It may be desirable to have a utility that extracts feedback from the log.
grumpyinca
commented
10 months ago
It would be helpful to acquire more feedback from users.
Develop a mechanism for gathering feedback that allows users to remain anonymous (doesn't depend on email). Perhaps this could be something as simple as a pop-up that provides a sentence or two of explanatory text and then provides a text entry box. "Send" and (Close? Cancel?) buttons at the bottom. The captured text can be recorded in the usage log.
Versions of this pop-up, each with unique introductory text, might be triggered when:
It may be desirable to have a utility that extracts feedback from the log.