Notifications - Githubissues

thekordy / ticketit

A simple helpdesk tickets system for Laravel 5.1+ which integrates smoothly with Laravel default users and auth system, demo is available at: http://ticketit.kordy.info/tickets

MIT License

875 stars 387 forks source link

Notifications #541

Open bassigbc opened 4 years ago

bassigbc commented 4 years ago

Is it possible to notify users and admins every status change? Actually it seems that emails are sent only to Agents.

dakshhmehta commented 4 years ago

What's the use case here? I might be able to help you out.

bassigbc commented 4 years ago

It would be fine if the user that opens the ticket could have updates on it, receiving an email when the ticket:

is opened
every status change is made

Actually the user is notified only on comments and status changes that are made by AGENTS, every change made by administrators or users are not sent by email.