Is this improvement to an existing feature in the platform or a new feature?:
An Improvement - an improvement to an existing feature or function of the system
What problem is this feature or improvement solving?:
The driver and trip information on the live tracking page on mobile app vs mobile browser is different. Users do not see the same information. For example the mobile browser display more data/info and is more accurate that the mobile app. It should be vice versa to push people towards adopting the mobile app usage.
Please describe the feature you want and how you see it working.:
The user should have the same live tracking experience whether they are on the LULA mobile or their mobile browser.
Please rate the urgency of this feature request/improvement::
Must have, High Financial risk and customer impact.
What positive impact will having this feature have to LULA and our users?:
Inaccurate or inconsistent information will cause users to be frustrated which has probably of resulting in churn which in return cause a drop in sales. A drop in sales means the company is not able to meet it's mandate sales and burn rate target. It's a ripple effect.
Which platform is this for?: Mobile App: Commuter
What problem is this feature or improvement solving?: The driver and trip information on the live tracking page on mobile app vs mobile browser is different. Users do not see the same information. For example the mobile browser display more data/info and is more accurate that the mobile app. It should be vice versa to push people towards adopting the mobile app usage.
Please describe the feature you want and how you see it working.: The user should have the same live tracking experience whether they are on the LULA mobile or their mobile browser.
Please rate the urgency of this feature request/improvement:: Must have, High Financial risk and customer impact.
What positive impact will having this feature have to LULA and our users?: Inaccurate or inconsistent information will cause users to be frustrated which has probably of resulting in churn which in return cause a drop in sales. A drop in sales means the company is not able to meet it's mandate sales and burn rate target. It's a ripple effect.
Feature Requested by:: Xabiso Nodada
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