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theodi / member-directory

The ODI's member directory frontend application
MIT License
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rogue invoices #392

Closed alisonwalters closed 9 years ago

alisonwalters commented 9 years ago

Invoices are appearing in Xero drafts that are incorrect in a number of ways: 1 they are recurring month on month when they shouldn't eg Mark BAraggins purchased individual membership in March but we have received another invoice in April, but not another payment for an individual membership in April 2 They are coming through with the wrong amounts eg SME's with a corporate price tag 3 They are coming through when no payment has been made in Stripe eg OPen Corprorates on 13th March 4 13th MArch seemed to generate a lot of rogue invoices

thanks for looking into

A

greenreveller commented 9 years ago

Hi @alisonwalters, rogue invoices were generated by using transferring all our contacts into Chargify. We decided that we would wait for a while before turning off the Chargify/Xero link so that you could cross-check numbers for end of month reporting. On that point you just need to let us know when you're happy to turn off the link between Chargify and Xero and then you'll no longer get new draft invoices and you can delete the draft ones as well.

alisonwalters commented 9 years ago

Andrea, thanks for clearing up the confusion. We had thought that but then the theory moved on...and on......we're now at aliens :) We've had confirmation from PWC that we are in order (minor tweak needed but Adam sorted in two seconds).

We will wait for the April month end report and check everything is OK and then we can switch off the link.

Brilliant, thanks all

Ali

On 28 April 2015 at 12:45, Andrea notifications@github.com wrote:

Hi @alisonwalters https://github.com/alisonwalters, rogue invoices were generated by using transferring all our contacts into Chargify. We decided that we would wait for a while before turning off the Chargify/Xero link so that you could cross-check numbers for end of month reporting. On that point you just need to let us know when you're happy to turn off the link between Chargify and Xero and then you'll no longer get new draft invoices and you can delete the draft ones as well.

— Reply to this email directly or view it on GitHub https://github.com/theodi/member-directory/issues/392#issuecomment-97032448 .

greenreveller commented 9 years ago

Hiya @alisonwalters. Great to hear about PwC - phew!

Just on your specific points: 1 they are recurring month on month when they shouldn't eg Mark BAraggins purchased individual membership in March but we have received another invoice in April, but not another payment for an individual membership in April - as long as you don't send the invoices this is, I think, not a problem? Or can you just delete? 2 They are coming through with the wrong amounts eg SME's with a corporate price tag - yep, something weird about the linking with Chargify and Xero (will stop happening once you give us the go ahead) 3 They are coming through when no payment has been made in Stripe eg OPen Corprorates on 13th March - they are on £0 for the first year as they are ex-supporter 4 13th MArch seemed to generate a lot of rogue invoices - that was the day we transferred customer data into Stripe

alisonwalters commented 9 years ago

thanks Andrea......agreed on all accounts :) There were also the added rogue invoices due to coupons, but this too will be sorted once we turn off invoicing. The solution is actually quite simple for the many errors and we should be in shape to implement the turn off after month end :)

Best

Ali

On 30 April 2015 at 13:17, Andrea notifications@github.com wrote:

Hiya @alisonwalters https://github.com/alisonwalters. Great to hear about PwC - phew!

Just on your specific points: 1 they are recurring month on month when they shouldn't eg Mark BAraggins purchased individual membership in March but we have received another invoice in April, but not another payment for an individual membership in April - as long as you don't send the invoices this is, I think, not a problem? Or can you just delete? 2 They are coming through with the wrong amounts eg SME's with a corporate price tag - yep, something weird about the linking with Chargify and Xero (will stop happening once you give us the go ahead) 3 They are coming through when no payment has been made in Stripe eg OPen Corprorates on 13th March - they are on £0 for the first year as they are ex-supporter 4 13th MArch seemed to generate a lot of rogue invoices - that was the day we transferred customer data into Stripe

— Reply to this email directly or view it on GitHub https://github.com/theodi/member-directory/issues/392#issuecomment-97752292 .

greenreveller commented 9 years ago

Yay!!! :)