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theodi / member-directory

The ODI's member directory frontend application
MIT License
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Potential member is using coupon code URL but discount is not being applied #438

Closed greenreveller closed 9 years ago

greenreveller commented 9 years ago

They have code 'JUNEDEAL' which is a non-expiring code set up on Chargify. Users use URL https://directory.theodi.org/members/new?level=supporter&coupon=JUNEDEAL to be eligible for this discount. We have tested and it works fine.

However, when this user clicks through to the payment pages the code is not being applied.

We think that this may be because they have created a member profile and password but not completed registration first time around. Then when they are signing in again the coupon code is not getting applied (they are being redirected to https://directory.theodi.org/members/new?level=supporter)

One potential solution would be to remove Pivotal account from member directory and start over?(jnagy@pivotal.io). We have their details so we can process the registration for them. @Floppy

Cheers,

greenreveller commented 9 years ago

Hi @Floppy @pezholio - will you be able to have a look into this? Pivotal (potential Supporter) are on our case - risk of losing this sale unless we can get this fixed. Ta,

Floppy commented 9 years ago

I'll remove the old account and you can do it manually from there...

Floppy commented 9 years ago

This, btw, should be possible through the member directory admin interface, but I'm completely unsure if that's working any more.

Floppy commented 9 years ago

Yeah, google changed everything and that doesn't work no more. Sadface.

Floppy commented 9 years ago

OK, this account is removed now, you can recreate it at will.

greenreveller commented 9 years ago

Cheers - should we wait a couple of hours for the member directory to refresh or are we good to add them now?

Andrea

Andrea Cox Membership Manager @greenreveller https://twitter.com/greenreveller @ODIHQmembers https://twitter.com/ODIHQmembers

The Open Data Institute http://www.theodi.org/ Tel +44 (0) 7855 456 002

On 14 July 2015 at 13:51, James Smith notifications@github.com wrote:

OK, this account is removed now, you can recreate it at will.

— Reply to this email directly or view it on GitHub https://github.com/theodi/member-directory/issues/438#issuecomment-121230121 .

Floppy commented 9 years ago

This should be OK to go now.