4 individual supporters registered in July/August. Members@theodi.org not getting cc'd into their welcome emails

theodi / member-directory

The ODI's member directory frontend application

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4 individual supporters registered in July/August. Members@theodi.org not getting cc'd into their welcome emails #459

Closed greenreveller closed 8 years ago

greenreveller commented 9 years ago

We normally get cc'd into the auto-generated 'welcome to the ODI' email and the Chargify statement emails when individual supporters register. members@theodi.org need to be cc'd into these two emails so that we know when a supporter signs up.

For the last 4 Individual Supporrters we have received neither email. (We have been receiving emails correctly for all organisation Supporters). This has affected the accuracy of our end of month figures.

@Floppy - this possibly relates to #439 ?

[x] Add a test for the BCC to members@theodi.org to catch future regressions
[x] Add tests to make sure the email is being sent in all the places it should be

jordelver commented 9 years ago

It looks like the email is being bcc'd. I'm going to add a test to stop future regressions. I' wondering whether the email is always being sent. Need to make sure the email is being sent via all signup routes.

jordelver commented 9 years ago

I've tested these four scenarios manually on my local machine and the email is sent in all cases:

Individual signup with credit card payment (?level=individual)
Individual signup with invoice (?level=individual&invoice=1)
Supporter signup with credit card payment (?level=supporter)
Supporter signup with invoice (?level=supporter&invoice=1)

Can we get more information about the signup you didn't hear about @greenreveller @georgiap? Maybe there is something about the particular set of details that they entered which has caused this.

I've added a test to check that the email which is sent BCCs members@theodi.org.

I don't have access to Mandrill but it sounds like @Floppy has already checked that route in ticket #439.

I'm 99% sure the emails are sent correctly.

greenreveller commented 9 years ago

@jordelver these 5 individuals (starting 31 July) we didn't get any email alerts (chargify statement or welcome email):

David Tagg-Oram Giles Dring Radu Puchiu Josh Stephenson Enas Ashraf

For Michele Patron on 4 August I can see a chargify statement but no welcome email

greenreveller commented 9 years ago

Also while we've been away Paul Stone and Laura Lewis

NB @bertlewis

greenreveller commented 9 years ago

As a temporary measure please could you add andrea.cox@theodi.org and clara.lewis@theodi.org emails as bcc on all auto-generated member welcome emails from mandrill (alongside members@theodi.org). This will need to be both for new individuals and for new organisations. We'll then test it next time a membership comes through.

greenreveller commented 9 years ago

And we just got an individual supporter sign-up with members@ bcc'd which was delivered correctly ( christiana_dankwa@yahoo.co.uk)

Note to self for the longer term - perhaps this is an issue which affects sign-ups via URLs preloaded with coupon codes rather than through the usual registration URL?

greenreveller commented 9 years ago

NB @jordelver Just had a new individual supporter come through (colin.horswell@outlook.com). received the chargify statement email but not the member directory welcome email

greenreveller commented 8 years ago

This now seems to be working fine - all the last few registration emails are being sent through to members@ and to my personal email address. Closing this ticket now.