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theparksilford / Issues

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Wrong Payment Reminders and Late fee #12

Closed theparksilford closed 3 years ago

theparksilford commented 3 years ago

Property Details

General Estate

Contact Details

No response

Type of problem?

Accounts and Payment

Since when this issue started?

Oct 2021

Issue Description?

Many of the residents receive Late payment emails, even though they are up to date on their payment. They were asked to pay £90 late fee. Please check why this happened? if this was a mistake then confirm and make sure this doesnt happen again please. Also provide the process document by which the late fee will be added to the service charges, as there ought to be warning about late payment instead of slapping of £90 right as the first letters are sent.

Logged By

Leaseholder or FreeHolder

theparksilford commented 3 years ago

Got the Response from Bradley, he will look into why this happened however following is the process. The stages are:

  1. Issue the demand and obligatory summary of rights

  2. Reminder letter issued circa 14 days after due date

  3. Late payment penalty letter one (1) issued on or around 14 days after the initial reminder letter with a minimum charge of £75 + VAT

  4. Late payment penalty letter two (2) issued on or around 14 days after the letter one (1) with a minimum charge of £125 + VAT

  5. Referral fee letter three (3) issued on or around 14 days after the letter two (2) with a minimum charge of £200 + VAT and account passed on to third party debt recovery

theparksilford commented 3 years ago

Close this issue once we are know the reason for the mistake.

jeremydoran commented 3 years ago

Letters were sent out by mistake by our accounts team, this matter has now been rectified.