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thetatoken / theta-wallet-web

Official Theta Wallet for Web
https://docs.thetatoken.org/
GNU General Public License v3.0
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Problem with Error message when in Trezor Hardware Wallet #53

Open ReggieBjornson opened 2 years ago

ReggieBjornson commented 2 years ago

Hi, just reaching out as I have now encountered an problem with Theta Trezor Hardware wallet. I can login to the trezor wallet and obtain the addresses showing all Theta and Tfuel .. thats all fine. The problem happens when I try to send or unstake . When I go to confirm in web wallet to make a transfer it briefly goes to the prompt screen and should activate trezor wall for a key prompt. It does not do this and brings up some error at the top of the web wallet screen and thats it. Does nothing. This problem just occurred so not sure if its firmware and checked and Trezor one is updated. Trezor suite does not however show hidden THETA wallet.. what is wrong ? Please help, not able to move anything from any of my web wallets.

holden180 commented 2 years ago

Thank you for opening this issue up I'm having the exact same problem!

holden180 commented 2 years ago

Hi have been trying different browsers are usually use brave but I tried chrome and Firefox and they both did the same thing as well as safari. Disable pop-ups and shields and so on trying different things please help with anybody can!🙏

holden180 commented 2 years ago

ThomasFrank2018 thanks

alex-bochkov commented 2 years ago

This guy is a scammer image

holden180 commented 2 years ago

This guy is a scammer image

👍thanks

holden180 commented 2 years ago

@ReggieBjonson if you're not a scammer just drop the info right here please

alex-bochkov commented 2 years ago

Only a scammer will ask for your email address ^

holden180 commented 2 years ago

alekseybochkov Thanks again feels like a sketchy world where do I go for help I'm having problems with my wallet? Any suggestions?

alex-bochkov commented 2 years ago

The official support email is support@thetatoken.org

holden180 commented 2 years ago

Lol. How can I be a scammer, I opened the issue.

what’s your email address, I’ll forward you the email

Not sure who to trust here, unfortunately learning my way around it be a huge help if you could just cut and paste it right here thanks my friend

holden180 commented 2 years ago

alekseybochkov Thanks again!!!

jieyilong commented 2 years ago

Hi, just reaching out as I have now encountered an problem with Theta Trezor Hardware wallet. I can login to the trezor wallet and obtain the addresses showing all Theta and Tfuel .. thats all fine. The problem happens when I try to send or unstake . When I go to confirm in web wallet to make a transfer it briefly goes to the prompt screen and should activate trezor wall for a key prompt. It does not do this and brings up some error at the top of the web wallet screen and thats it. Does nothing. This problem just occurred so not sure if its firmware and checked and Trezor one is updated. Trezor suite does not however show hidden THETA wallet.. what is wrong ? Please help, not able to move anything from any of my web wallets.

Thanks for reporting the issue. We are already looking into it.