New Kodi scraper not picking up 3 TV shows

[antheaezzell]

Good afternoon. I just started using TVDBv4, and I cannot get three TV shows to scrape. I was hoping that someone could chime in on what I am doing wrong.

My system is a Netbox A95x (S905x) running 19.4 CoreElec. My database is stored on a separate sql (MariaDB) server. Here are my log files, but I can't see any errors related to scanning TV shows in them (there are two movies that don't scan, but that is another scraper not yours). [http://ix.io/3Zex]

I have removed and recreated the my media library database, but it did not resolve the issue.

The shows I can not scrape are: Robot Chicken, Thundercats (2011) The Twilight Zone (2019).

My naming conventions are fairly standard. So I don't think that is the issue, and I have 100s of other shows that seem to scrape fine. For example: Folder 'Robot Chicken' Sub folder 'Season 01' File 'Robot.Chicken.S01E01.The.Deep.End.avi'

I also have a helper tvshow.nfo file in each of the shows. For Robot Chicken it has the address https://thetvdb.com/series/robot-chicken and nothing else. In the past that was usually sufficient to get the scraper to work.

Can you provide any help in resolving this issue? Please let me know if there is additional info needed to help troubleshoot.

[antheaezzell]

This ticket request came from osticket - reference link - https://support.thetvdb.com/scp/tickets.php?id=13421

[antheaezzell]

Internal ticket for our reference - https://mediamorph.atlassian.net/browse/TVD-3169

[sktaylortrash]

Did some initial testing and was unable to replicate this issue on my test system Kodi 19.4 Matrix, Windows 10 Pro 21H2, and external MySQL DB. The complainant was on CoreElec so it's possibly isolated to that technically unofficial build.

Tested Working Naming Conventions for all three series

• Exact Matching Name
  • Robot Chicken\Season 01\Robot.Chicken.S01E01.The.Deep.End.avi
  • Thundercats (2011)\Season 01\ThunderCats.(2011).s01e01.Omens.(1).mkv
  • The Twilight Zone (2019)\Season 1\The Twilight Zone (2019) - 1x01 - The Comedian.mkv (changed format to introduce variation
• Exact Matching Name with tvshow.nfo present. Same folder structure as above, the root of each series folder contained a tvshow.nfo with URL of matching series
  • tvshow.nfo -> https://thetvdb.com/series/robot-chicken
  • tvshow.nfo -> https://thetvdb.com/series/thundercats-2011
  • tvshow.nfo -> https://thetvdb.com/series/the-twilight-zone-2019
• Largely nonsensical folder names, correctly named files and NFO present as above
  • RC\Season 01\Robot.Chicken.S01E01.The.Deep.End.avi
  • TC(2011)\Season 01\ThunderCats.(2011).s01e01.Omens.(1).mkv
  • TWZ(2019)\Season 1\The Twilight Zone (2019) - 1x01 - The Comedian.mkv

In all instances, the series imported correctly

[romanvm]

I'd strongly recommend that all reports of scraping issues should include debug logs recorded during scraping: https://kodi.wiki/view/Log_file/Easy Otherwise it's basically a guess game.

[antheaezzell]

TVDB team was unable to reproduce this issue without a debug log, so we are closing this for now. If issue appears again, please provide a debug log. User has been responded to in osTicket.