Email is not case insensitive

[thikhinab]

Command: addc n/joseph p/89993234 e/joseph@nus.edu.sg u/test t/Colleague Lecturer

Add person with same email with different case

Before:

After:

Expected: The person should not be added.

[nus-pe-bot]

Team's Response

Does not contradict expected response. We do not block duplicate emails.

• Severity should definitely not be high. Very rare that two emails would be entered into the system by the user, and it does not cause the program to be unusable.
• The actual severity should be low. Inconvenience, if any, is minor and rare.
• Not a feature flaw since it is unrelated to our value proposition.
• Not a functionality bug since it aligns with our explained functionality.

Items for the Tester to Verify

:question: Issue response

Team chose [response.Rejected]

• [x] I disagree

Reason for disagreement: I agree that the severity should not be high, since it does not make the application unusable. However, considering the considering the Guidelines for Bug triaging under PE we have to consider case sensitivity as feature flaw. Furthermore, the email is real life entity which cannot be assigned to two contacts (given the case changes). According to your application it would be mean, two or more people can have the same personal email address which would not be the case in real life.

Screenshot:

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:question: Issue severity

Team chose [severity.Low] Originally [severity.High]

• [ ] I disagree

Reason for disagreement: [replace this with your explanation]

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