Testflight app on iPhone cannot load the widgets

[ai-camps]

It is a very strange situation I am suffering now.

I am hosting thingsboard CE on AWS EC2 (443, 1883, 80 and 8080 port are opened), I can access the console GUI through domain name, public IP and my ESP32 device can register and report MQTT data, all the widgets everything work like a charm !

I can use Simulator (iPhone 16 Plus Max) to access the dashboard, widgets, alarms, devices and audit logs, and I can install the Runner on my iPhone 16 Plus Max through Xcode and the Runner works well as expected on the Simulator.

Whereas, when I created Testflight app, download and install the testing release in on my iPhone, I can access the GUI, see the dashboard, but after click the dashboard, all widgets cannot be loaded, thingsboard icon continues spinning ! The alarms, devices and audit logs on the Testflight app works well, no issues.

Did you ever experience such issue?

Thanks !

[ybeshkarov]

Hi,

Which version of mobile app and Thingsboard CE are you using?

[ai-camps]

Thanks, here is the version info list:

• Mobile app 1.4.0
• Thingsboard CE 3.8.1
• Flutter: Channel stable, 3.24.4 and 3.24.5
• Dart : 3.5.4
• Xcode : 16.1
• macOS : 15.1
• iPhone OS: 18.1 Build process (following the guidance at https://thingsboard.io/docs/mobile/release/):
• change the thingsBoardApiEndpoint to my Thingsboard CE on AWS EC2 (no issues to visit the CE GUI).
• flutter clean
• flutter pub get
• flutter build ipa --no-tree-shake-icons

No errors reported at the build process, the runner is well installed to my iPhone locally and the app runs expected, only issue frustrated me is to upload to testflight and install the app from it, I can see/refresh the alarm, device and dashboard in the app, but when click my dashboard, the widgets cannot be loaded, thingsboard icon is spinning all the time. I tried reinstall the app and even reboot my iPhone, didn't work neither.