[Question] Push to Cloud Correct debug but nothing in Cloud

[Borch97]

Component

• Rule Engine

Description I have a Edge 3.5.1 instance configured on Thingsboard CE 3.5.1 with "Connected" status and both instances with public static Ip for access. In the edge i'm sending every 1 minute telemetry data to device and i'm using default edge rule engine template, so after saving telemetry data, i'm sending to cloud.

In the "push to cloud" node i'm seeing that all data is ok and out dsta also ok, but in the cloud instance the telemetry data never appears. It's important to say that in the cloud instance, the device appears as "active" but without any data.

Is there anything wrong in my setup?

[volodymyr-babak]

@Borch97

The behavior you've described is the expected default scenario, and it should function correctly.

• First, please ensure that you're observing the 'Post Telemetry' events in the cloud events on the edge side. You can verify this on the following page:

• In addition, it would be helpful if you could enable debug mode for the Device Profile rule within the Root Rule Chain of your CE. This will allow you to check if any events are being received by the Root Rule Chain.