Open AndreMaz opened 10 months ago
@AndreMaz
Hello, could you please attach the complete TB Edge log file starting from the application's initiation? Additionally, could you please check PostgreSQL logs for any erros?
Hi @volodymyr-babak sorry for the delay.
Checked the logs again and found this:
2023-09-27 08:25:40,443 [grpc-default-executor-0] ERROR o.t.license.client.TbLicenseClient - License Error: ACTIVE_INSTANCES_CAPACITY_EXCEEDED(104) - Active instances capacity exceeded!
2023-09-27 08:25:40,443 [grpc-default-executor-0] ERROR o.t.license.client.TbLicenseClient - Failed to initialize ThingsBoard License Client!
2023-09-27 08:25:40,448 [grpc-default-executor-0] ERROR o.t.s.d.s.BasicSubscriptionService - Failed to init license client
org.thingsboard.license.shared.exception.LicenseException: Active instances capacity exceeded!
2023-09-27 08:25:40,450 [Shutdown Thread] INFO o.t.s.d.s.BasicSubscriptionService - Terminating application due to critical License Error ACTIVE_INSTANCES_CAPACITY_EXCEEDED(104), exit code [-1]...
The weird part is that I literally only have one TB-edge instance so I don't really get how can I exceed the active capacity.
In an attempt to try to fix this: I've deactivated previous instance, removed the instance-edge-license.data
and then started the tb-edge again. It created a new instance (active
state in the image :point_down:)
But TB still complains about the exceeding the capacity.
@AndreMaz,
Do you have an account on https://thingsboard-portal.atlassian.net/servicedesk/customer/portals? If so, could you please create a ticket in the TB Service Desk system so we can continue our discussion there? I would like to obtain your license and possibly other information to troubleshoot this problem.
Yep, I have
What the topic that I should choose? The Tech Support?
Yes, Tech Support should be fine.
Done, it's the CP-10857
Describe the bug
After migrating the TB-Cloud to v3.6.0 (went fine, no errors in the logs) an then migrating the TB-Edge to v3.6.0 I started to see the following error in the logs:
Migration logs show that everything is fine