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thingsboard / thingsboard-gateway

Open-source IoT Gateway - integrates devices connected to legacy and third-party systems with ThingsBoard IoT Platform using Modbus, CAN bus, BACnet, BLE, OPC-UA, MQTT, ODBC and REST protocols
https://thingsboard.io/docs/iot-gateway/what-is-iot-gateway/
Apache License 2.0
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[HELP] Can't send RPC command to gateway after 5 minutes #1129

Closed UprightNeether closed 3 months ago

UprightNeether commented 1 year ago

Hello tbGateway team: When docker container tb-gateway started. If I send a RPC command to gateway every 1 minute,it will be successfully executed Then if stop calling and wait for 5 minutes,nothing will be send to gateway and thingsboard will print log like this

2023-06-20 11:31:14,334 [tb-rule-engine-consumer-40-thread-23 | QK(Main,TB_RULE_ENGINE,system)-6] INFO o.t.s.s.q.DefaultTbRuleEngineConsumerService - [d0760ae0-b425-11ed-ac44-7beb42f012a8] Failed to process message: TbMsg(queueName=Main, id=0ed144ac-c23d-4853-8d7b-c9ec3a557585, ts=1687231874327, type=RPC_CALL_FROM_SERVER_TO_DEVICE, originator=d1b03bc0-0c0d-11ee-afa6-e72c4d533fe1, customerId=null , metaData=TbMsgMetaData(data={deviceType=ElectricityMeter, originServiceId=zjypwy-app001, requestUUID=e9f63a27-3d54-45bb-9db3-070196aee828, expirationTime=1687231874325, persistent=false , deviceName=120015206173020054, oneway=false}), dataType=JSON, data={"error":"NO_ACTIVE_CONNECTION"}, ruleChainId=d0c47900-b425-11ed-ac44-7beb42f012a8 , ruleNodeId=d0dcbbf0-b425-11ed-ac44-7beb42f012a8, ctx=org.thingsboard.server.common.msg.TbMsgProcessingCtx@a758973 , callback=org.thingsboard.server.common.msg.queue.TbMsgCallback$1@2fc0bac9), Last Rule Node: null

I pull data from device and push to thingsboard every 15minutes,it works well,so I dont think the network was broken

samson0v commented 1 year ago

Hi @UprightNeether, thanks for your interest in ThingsBoard IoT Gateway! Try to set Overwrite activity time for connected device to true on the Gateway device: image

mdameda commented 1 year ago

I have the same problem. Solution explained does not work (using "Overwrite activity time for connected device")

Any solution ?

Altamirano426 commented 1 year ago

hello, same problem here, the solution provided, "Overwrite activity time for connected device" doesn't work

skewty commented 1 year ago

I think this is an upstream ThingsBoard platform issue. I have checked gateway code right through to the line that pushes data out MQTT in the gateway (all correct). The widget system using upstream's DeviceService in TypeScript / Angular component is getting a 500 series (server) error / no response. The response was pushed out via MQTT in less than 1 second so it wasn't a timeout. This is intermittent. Restarting my gateway sometimes fixes it -- not even always.

imbeacon commented 3 months ago

This issue relates to the session timeout parameter on ThingsBoard, it was fixed in the ThingsBoard 3.7 version. Please try to use it, but don't forget to enable overwrite device activity time for connected devices, to allow the gateway to manage activity for related devices. It is necessary to have it enabled for devices, connected through connectors that cannot report about the device activity like TCP/UDP, serial, etc.

UprightNeether commented 3 months ago

This issue relates to the session timeout parameter on ThingsBoard, it was fixed in the ThingsBoard 3.7 version. Please try to use it, but don't forget to enable overwrite device activity time for connected devices, to allow the gateway to manage activity for related devices. It is necessary to have it enabled for devices, connected through connectors that cannot report about the device activity like TCP/UDP, serial, etc.

Many thanks to you and team mambers,but It's too risky to me to upgrade to 3.7,because I madn a lot of changes,so which commit shuold I refer to?

imbeacon commented 3 months ago

@UprightNeether you may find related changes in the following PR - https://github.com/thingsboard/thingsboard/pull/10497