Raspberry 4 - Thinkboard installed but not starting

[herken]

Describe the issue Hello, i just installed thinkboard and configured it but the service never start:

systemctl status thingsboard-gateway
● thingsboard-gateway.service - ThingsBoard Gateway Loaded: loaded (/etc/systemd/system/thingsboard-gateway.service; enabled; vendor preset: enabled) Active: failed (Result: exit-code) since Mon 2022-02-07 10:42:17 UTC; 8s ago Process: 5192 ExecStart=/usr/bin/python3 -c from thingsboard_gateway.tb_gateway import daemon; daemon() (code=exited, status=1/FAILU Main PID: 5192 (code=exited, status=1/FAILURE)

fév 07 10:42:17 rb0004 systemd[1]: thingsboard-gateway.service: Service RestartSec=100ms expired, scheduling restart. fév 07 10:42:17 rb0004 systemd[1]: thingsboard-gateway.service: Scheduled restart job, restart counter is at 5. fév 07 10:42:17 rb0004 systemd[1]: Stopped ThingsBoard Gateway. fév 07 10:42:17 rb0004 systemd[1]: thingsboard-gateway.service: Start request repeated too quickly. fév 07 10:42:17 rb0004 systemd[1]: thingsboard-gateway.service: Failed with result 'exit-code'. fév 07 10:42:17 rb0004 systemd[1]: Failed to start ThingsBoard Gateway.

I cleaned the installation and re install it with the default configuration file (no host, no token) but still not starting.

I searched in service.log but it's empty. (/var/log/thingsboard-gateway/service.log )

Configuration (Attach your configuration file) it's the default one Notate: Remove Access token from file if you want to attach a tb_gateway.yaml

Connector name (If you need help with some connector/converter): [e.g. MQTT Connector] no configured for now

Error traceback (If it was raised):

'deviceName'
Traceback (most recent call last):
  File "<input>", line 2, in <module>
KeyError: 'deviceName'

Versions (please complete the following information):

• OS: Raspbian GNU/Linux 10 (buster)
• Thingsboard IoT Gateway version ? The last one i suppose
• Python version Python 2.7.16

Can you help me to troubleshoot?

Thank you !

[imbeacon]

Hi @herken ,

Please try to find the error in output of command: sudo journalctl (run it after restart the gateway).

[herken]

Hello,

here the output sudo journalctl -- Logs begin at Thu 2019-02-14 10:12:01 UTC, end at Mon 2022-02-07 11:49:46 UTC. -- fév 14 10:12:01 rb0004 kernel: Booting Linux on physical CPU 0x0 fév 14 10:12:01 rb0004 kernel: Linux version 4.19.97-v7l+ (dom@buildbot) (gcc version 4.9.3 (crosstool-NG crosstool-ng-1.22.0-88-g8460 fév 14 10:12:01 rb0004 kernel: CPU: ARMv7 Processor [410fd083] revision 3 (ARMv7), cr=30c5383d fév 14 10:12:01 rb0004 kernel: CPU: div instructions available: patching division code fév 14 10:12:01 rb0004 kernel: CPU: PIPT / VIPT nonaliasing data cache, PIPT instruction cache fév 14 10:12:01 rb0004 kernel: OF: fdt: Machine model: Raspberry Pi 4 Model B Rev 1.2 fév 14 10:12:01 rb0004 kernel: Memory policy: Data cache writealloc fév 14 10:12:01 rb0004 kernel: cma: Reserved 256 MiB at 0x000000001ec00000 fév 14 10:12:01 rb0004 kernel: On node 0 totalpages: 1012736 fév 14 10:12:01 rb0004 kernel: DMA zone: 1728 pages used for memmap fév 14 10:12:01 rb0004 kernel: DMA zone: 0 pages reserved fév 14 10:12:01 rb0004 kernel: DMA zone: 196608 pages, LIFO batch:63 fév 14 10:12:01 rb0004 kernel: HighMem zone: 816128 pages, LIFO batch:63 fév 14 10:12:01 rb0004 kernel: random: get_random_bytes called from start_kernel+0xc0/0x4e8 with crng_init=0 fév 14 10:12:01 rb0004 kernel: percpu: Embedded 17 pages/cpu s36928 r8192 d24512 u69632 fév 14 10:12:01 rb0004 kernel: pcpu-alloc: s36928 r8192 d24512 u69632 alloc=17*4096 fév 14 10:12:01 rb0004 kernel: pcpu-alloc: [0] 0 [0] 1 [0] 2 [0] 3 fév 14 10:12:01 rb0004 kernel: Built 1 zonelists, mobility grouping on. Total pages: 1011008 fév 14 10:12:01 rb0004 kernel: Kernel command line: coherent_pool=1M 8250.nr_uarts=0 cma=64M cma=256M smsc95xx.macaddr=DC:A6:32:73:BA fév 14 10:12:01 rb0004 kernel: Dentry cache hash table entries: 131072 (order: 7, 524288 bytes) fév 14 10:12:01 rb0004 kernel: Inode-cache hash table entries: 65536 (order: 6, 262144 bytes) fév 14 10:12:01 rb0004 kernel: Memory: 3735564K/4050944K available (8192K kernel code, 687K rwdata, 2408K rodata, 2048K init, 850K bss fév 14 10:12:01 rb0004 kernel: Virtual kernel memory layout: vector : 0xffff0000 - 0xffff1000 ( 4 kB) fixmap : 0xffc00000 - 0xfff00000 (3072 kB) vmalloc : 0xf0800000 - 0xff800000 ( 240 MB) lowmem : 0xc0000000 - 0xf0000000 ( 768 MB) pkmap : 0xbfe00000 - 0xc0000000 ( 2 MB) modules : 0xbf000000 - 0xbfe00000 ( 14 MB) .text : 0x(ptrval) - 0x(ptrval) (10208 kB) .init : 0x(ptrval) - 0x(ptrval) (2048 kB) .data : 0x(ptrval) - 0x(ptrval) ( 688 kB) .bss : 0x(ptrval) - 0x(ptrval) ( 851 kB) fév 14 10:12:01 rb0004 kernel: SLUB: HWalign=64, Order=0-3, MinObjects=0, CPUs=4, Nodes=1 fév 14 10:12:01 rb0004 kernel: ftrace: allocating 28692 entries in 85 pages fév 14 10:12:01 rb0004 kernel: rcu: Hierarchical RCU implementation. fév 14 10:12:01 rb0004 kernel: NR_IRQS: 16, nr_irqs: 16, preallocated irqs: 16 fév 14 10:12:01 rb0004 kernel: GIC: Using split EOI/Deactivate mode fév 14 10:12:01 rb0004 kernel: arch_timer: cp15 timer(s) running at 54.00MHz (phys). fév 14 10:12:01 rb0004 kernel: clocksource: arch_sys_counter: mask: 0xffffffffffffff max_cycles: 0xc743ce346, max_idle_ns: 44079520312 fév 14 10:12:01 rb0004 kernel: sched_clock: 56 bits at 54MHz, resolution 18ns, wraps every 4398046511102ns fév 14 10:12:01 rb0004 kernel: Switching to timer-based delay loop, resolution 18ns fév 14 10:12:01 rb0004 kernel: Console: colour dummy device 80x30 fév 14 10:12:01 rb0004 kernel: console [tty1] enabled fév 14 10:12:01 rb0004 kernel: Calibrating delay loop (skipped), value calculated using timer frequency.. 108.00 BogoMIPS (lpj=540000) fév 14 10:12:01 rb0004 kernel: pid_max: default: 32768 minimum: 301 fév 14 10:12:01 rb0004 kernel: Mount-cache hash table entries: 2048 (order: 1, 8192 bytes) fév 14 10:12:01 rb0004 kernel: Mountpoint-cache hash table entries: 2048 (order: 1, 8192 bytes) fév 14 10:12:01 rb0004 kernel: CPU: Testing write buffer coherency: ok fév 14 10:12:01 rb0004 kernel: CPU0: thread -1, cpu 0, socket 0, mpidr 80000000 fév 14 10:12:01 rb0004 kernel: Setting up static identity map for 0x200000 - 0x20003c fév 14 10:12:01 rb0004 kernel: rcu: Hierarchical SRCU implementation. fév 14 10:12:01 rb0004 kernel: smp: Bringing up secondary CPUs ... fév 14 10:12:01 rb0004 kernel: CPU1: thread -1, cpu 1, socket 0, mpidr 80000001 fév 14 10:12:01 rb0004 kernel: CPU2: thread -1, cpu 2, socket 0, mpidr 80000002 fév 14 10:12:01 rb0004 kernel: CPU3: thread -1, cpu 3, socket 0, mpidr 80000003 fév 14 10:12:01 rb0004 kernel: smp: Brought up 1 node, 4 CPUs fév 14 10:12:01 rb0004 kernel: SMP: Total of 4 processors activated (432.00 BogoMIPS). fév 14 10:12:01 rb0004 kernel: CPU: All CPU(s) started in HYP mode. fév 14 10:12:01 rb0004 kernel: CPU: Virtualization extensions available. fév 14 10:12:01 rb0004 kernel: devtmpfs: initialized fév 14 10:12:01 rb0004 kernel: VFP support v0.3: implementor 41 architecture 3 part 40 variant 8 rev 0 lines 1-63

I don't found the error?

Thank you for help

[imbeacon]

Unfortunately, there is not error, related to the gateway, please try to stop the gateway, using sudo systemctl stop thingsboard-gateway, move to /etc/thingsboard-gateway folder using cd /etc/thingsboard-gateway/ and run the gateway using sudo thingsboard-gateway. Will it run and what is the output?

[herken]

Hello,

here the output eall-user@rb0004:/etc/thingsboard-gateway $ sudo thingsboard-gateway Traceback (most recent call last): File "/usr/bin/thingsboard-gateway", line 33, in <module> sys.exit(load_entry_point('thingsboard-gateway==3.0.1', 'console_scripts', 'thingsboard-gateway')()) File "/usr/bin/thingsboard-gateway", line 25, in importlib_load_entry_point return next(matches).load() File "/usr/local/lib/python3.7/dist-packages/importlib_metadata/__init__.py", line 194, in load module = import_module(match.group('module')) File "/usr/lib/python3.7/importlib/__init__.py", line 127, in import_module return _bootstrap._gcd_import(name[level:], package, level) File "<frozen importlib._bootstrap>", line 1006, in _gcd_import File "<frozen importlib._bootstrap>", line 983, in _find_and_load File "<frozen importlib._bootstrap>", line 953, in _find_and_load_unlocked File "<frozen importlib._bootstrap>", line 219, in _call_with_frames_removed File "<frozen importlib._bootstrap>", line 1006, in _gcd_import File "<frozen importlib._bootstrap>", line 983, in _find_and_load File "<frozen importlib._bootstrap>", line 967, in _find_and_load_unlocked File "<frozen importlib._bootstrap>", line 677, in _load_unlocked File "<frozen importlib._bootstrap_external>", line 728, in exec_module File "<frozen importlib._bootstrap>", line 219, in _call_with_frames_removed File "/usr/lib/python3/dist-packages/thingsboard_gateway/__init__.py", line 15, in <module> from thingsboard_gateway.gateway.tb_gateway_service import TBGatewayService File "/usr/lib/python3/dist-packages/thingsboard_gateway/gateway/tb_gateway_service.py", line 32, in <module> from thingsboard_gateway.gateway.grpc_service.grpc_connector import GrpcConnector File "/usr/lib/python3/dist-packages/thingsboard_gateway/gateway/grpc_service/grpc_connector.py", line 18, in <module> from thingsboard_gateway.gateway.grpc_service.tb_grpc_manager import TBGRPCServerManager File "/usr/lib/python3/dist-packages/thingsboard_gateway/gateway/grpc_service/tb_grpc_manager.py", line 21, in <module> import grpc File "/usr/lib/python3/dist-packages/grpc/__init__.py", line 22, in <module> from grpc._cython import cygrpc as _cygrpc File "src/python/grpcio/grpc/_cython/cygrpc.pyx", line 18, in init grpc._cython.cygrpc File "/usr/lib/python3/dist-packages/pkg_resources/__init__.py", line 3191, in <module> @_call_aside File "/usr/lib/python3/dist-packages/pkg_resources/__init__.py", line 3175, in _call_aside f(*args, **kwargs) File "/usr/lib/python3/dist-packages/pkg_resources/__init__.py", line 3204, in _initialize_master_working_set working_set = WorkingSet._build_master() File "/usr/lib/python3/dist-packages/pkg_resources/__init__.py", line 583, in _build_master ws.require(__requires__) File "/usr/lib/python3/dist-packages/pkg_resources/__init__.py", line 900, in require needed = self.resolve(parse_requirements(requirements)) File "/usr/lib/python3/dist-packages/pkg_resources/__init__.py", line 786, in resolve raise DistributionNotFound(req, requirers) pkg_resources.DistributionNotFound: The 'PyInquirer' distribution was not found and is required by thingsboard-gateway

I followed the tutorial here : https://thingsboard.io/docs/iot-gateway/install/deb-installation/

Whats is missing? Thank you for help

[imbeacon]

Hi @herken ,

Please try to run the following command and restart the gateway: sudo pip3 install --upgrade protobuf

[samson0v]

Hi @herken, any updates on this issue? Can we close id?

[herken]

Hello it's started thank you !