Emergency/Urgent Work Contract + Doc Updates

thinktandem / tandem

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Emergency/Urgent Work Contract + Doc Updates #160

Closed reynoldsalec closed 4 years ago

reynoldsalec commented 4 years ago

[x] MSA or SOW modifications that outline priority levels and emergency rates. ->
[x] Create draft SLA support SOW terms -> Alec
[x] Tandem docs describing the theory and process behind the emergency policy. -> Dustin
[x] Harvest rate setting by task -> Alec
[x] How do clients designate priority? Template email for consent? -> Dustin

See https://docs.google.com/document/d/1mLM5_rSwC7IiCaQShXPLvBlbvIFPp47Jl7pBQlUEEdM/edit# for notes and reference.

reynoldsalec commented 4 years ago

I've merged in your work @dustinleblanc (nice job) and updated our standard SOW copy to include language around the P1/P2 priorities. I also made a starting point for an Support SOW that includes an SLA.

@pirog we should review the new doc page with the team today briefly: https://docs.thinktandem.io/guides/handling-emergency-requests.html#priority-levels