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thomluther / ha-anker-solix

Home Assistant integration for Anker Solix Power devices
MIT License
296 stars 4 forks source link

Everything becomes Unavailable #38

Closed FWeinb closed 7 months ago

FWeinb commented 7 months ago

System Health details

System Information

version core-2024.4.1
installation_type Home Assistant Container
dev false
hassio false
docker true
user root
virtualenv false
python_version 3.12.2
os_name Linux
os_version 6.1.0-18-amd64
arch x86_64
timezone Europe/Berlin
config_dir /config
Home Assistant Community Store GitHub API | ok -- | -- GitHub Content | ok GitHub Web | ok GitHub API Calls Remaining | 4994 Installed Version | 1.34.0 Stage | running Available Repositories | 1401 Downloaded Repositories | 18
Home Assistant Cloud logged_in | false -- | -- can_reach_cert_server | ok can_reach_cloud_auth | ok can_reach_cloud | ok
Dashboards dashboards | 9 -- | -- resources | 13 views | 23 mode | storage
Recorder oldest_recorder_run | April 9, 2024 at 19:51 -- | -- current_recorder_run | April 9, 2024 at 21:51 estimated_db_size | 134.83 MiB database_engine | sqlite database_version | 3.44.2

Checklist

Describe the issue

Seeing a lot of 504 Gateway Time-out's in the log.

Reproduction steps

  1. Go to Power Site Type 2 device and see that everything is offline

Debug logs

2024-04-17 12:18:26.458 ERROR (MainThread) [custom_components.anker_solix] Error fetching anker_solix_XXX data: Error fetching information: There was an error while requesting power_service/v1/site/get_site_list: 504, message='Gateway Time-out', url=URL('https://ankerpower-api-eu.anker.com/power_service/v1/site/get_site_list')
2024-04-17 12:21:34.456 ERROR (MainThread) [custom_components.anker_solix] Request Error: 504, message='Gateway Time-out', url=URL('https://ankerpower-api-eu.anker.com/power_service/v1/site/get_site_list')
2024-04-17 12:21:34.457 ERROR (MainThread) [custom_components.anker_solix] Response Text: <html>
<head><title>504 Gateway Time-out</title></head>
<body>
<center><h1>504 Gateway Time-out</h1></center>
<hr><center>openresty</center>
<p><em>Powered by <a href="https://apisix.apache.org/">APISIX</a>.</em></p></body>
</html>


### Diagnostics dump

_No response_
thomluther commented 7 months ago

Yeah, Anker cloud availability issues. Nothing that can be fixed in the integration....

thomluther commented 7 months ago

lots of people seeing this recently and I do as well. Also the App may reveal this issue when you look at energy graphs that do not show up

FWeinb commented 7 months ago

Thanks for the fast response, was suspecting something like this already.

LukasGrebe commented 7 months ago

the app works, but when I try the integration I also see this error


2024-04-23 16:24:06.633 ERROR (MainThread) [custom_components.anker_solix] Request Error: 502, message='Bad Gateway', url=URL('https://ankerpower-api-eu.anker.com/power_service/v1/get_message_unread')
2024-04-23 16:24:06.634 ERROR (MainThread) [custom_components.anker_solix] Response Text: <html>
<head><title>502 Bad Gateway</title></head>
<body>
<center><h1>502 Bad Gateway</h1></center>
<hr><center>openresty</center>
<p><em>Powered by <a href="https://apisix.apache.org/">APISIX</a>.</em></p></body>
</html>

I thought it might be an error on my end but looks like this may just be bad timing with setting up the integration?

thomluther commented 7 months ago

Yes, Any gateway error means the cloud server is not reachable. You need to retry later on when the App is showing data on the home page.

montagnrw commented 7 months ago

The Anker Cloud Service currently has massive problems (offline / no connection) image Let's hope Anker gets this under control or they are preparing an update with more features :) (local api --> !!! hope !!!)