Installed CS_TOOLS, when running the config check facing error = JSONDecodeError

thoughtspot / cs_tools

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https://thoughtspot.github.io/cs_tools/

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Installed CS_TOOLS, when running the config check facing error = JSONDecodeError #82

Closed CKALA99 closed 10 months ago

CKALA99 commented 10 months ago

First Stop

[X] I have read and agreed to the ThoughtSpot Dev Tools EULA.
[X] I understand that if I have a critical issue with ThoughtSpot, I should reach out to my designated Account Executive and Solutions Consultant team instead of cs_tools.
[X] I searched the cs_tools documentation, with the integrated search.

Platform Configuration

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Description

I installed CS_Tools and configured the non prod environment file as QA . I can see the list of config files configured, and see the list of tools available but when I ran the command - cs_tools config check --config QA , it throwed error " JSONDecodeError : Expecting value : line 1 column 1 (char 0) - This is an unhandled error! " I also tried this command for invoking rtql command ,similar error.

boonhapus commented 10 months ago

Hi @CKALA99 - what version of ThoughtSpot are you on?

CKALA99 commented 10 months ago

We are in 8.4.1 swcu1 version.

On Tue, Nov 14, 2023, 4:30 PM SN @.***> wrote:

Hi @CKALA99 https://github.com/CKALA99 - what version of ThoughtSpot are you on?

— Reply to this email directly, view it on GitHub https://github.com/thoughtspot/cs_tools/issues/82#issuecomment-1811494927, or unsubscribe https://github.com/notifications/unsubscribe-auth/BD6YLQOFHSQ2HP3C326NASLYEPWI7AVCNFSM6AAAAAA7LGIXCWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQMJRGQ4TIOJSG4 . You are receiving this because you were mentioned.Message ID: @.***>

boonhapus commented 10 months ago

I'm really not sure what would cause this. Would you be open to meeting on Zoom to check it live? I am in US Central timezone, but can be flexible so we can look together.

Please reach out to me on email: nicholas.cooper@thoughtspot.com

CKALA99 commented 10 months ago

Thanks a lot Nick , I sent you an invite at 12.45 CST. Please let me know if you are able to make it .

On Wed, Nov 15, 2023 at 10:08 AM SN @.***> wrote:

I'm really not sure what would cause this. Would you be open to meeting on Zoom to check it live? I am in US Central timezone, but can be flexible so we can look together.

Please reach out to me on email: @.***

— Reply to this email directly, view it on GitHub https://github.com/thoughtspot/cs_tools/issues/82#issuecomment-1812821353, or unsubscribe https://github.com/notifications/unsubscribe-auth/BD6YLQO4PVDLGIM3CDPFY73YETSGPAVCNFSM6AAAAAA7LGIXCWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQMJSHAZDCMZVGM . You are receiving this because you were mentioned.Message ID: @.***>

boonhapus commented 10 months ago

After getting on a call with @CKALA99 - we determined that this is network topology related. We attempted to apply proxy settings, attach to VPN, and hit the cluster directly by IP, but to no avail.

This appears to be some other connectivity issue between the ThoughtSpot cluster and the client machine and mostly unrelated to CS Tools. I'll look into adding proxy support formally into the config file, as I think that's a worthwhile improvement, we'll track that one here: #84