Replace the Intercom feature in app support with email - Githubissues

threefoldfoundation / tf_app

Threefold mobile application backend

Apache License 2.0

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Replace the Intercom feature in app support with email #384

Closed sabrinasadik closed 5 years ago

sabrinasadik commented 5 years ago

In stead of having a live chat, we should have one channel for incoming support requests. Support button in the app should lead to the following message:

Please use the Support Form to receive help from our team members. Filling up the form is going to help our team to resolve your issue fast and effective.

Full name
Email address
On what subject do you need assistance? (choices)
- ThreeFold Tokens
- Blockchain Node
- Farming
- Purchasing capacity
- ThreeFold App
- Other (specify)
What is your wallet address? (if applicable)
What is your ThreeFold Farm ID? (if applicable)
Upload screenshot of issue (if applicable)
Please explain what it is you need assistance with.

SEND

Send button should send this form to support@threefold.tech In staging app first for review.

RubenMattan commented 5 years ago

Maureen will create a report card for this

bart-at-mobicage commented 5 years ago

@sabrinasadik, Maureen is working on the message flow. Can you check the Support button in staging app and give your remarks? She would also like to know if there are any fields that you want to make mandatory. If so, please let us know which ones. Thanks in advance!

sabrinasadik commented 5 years ago

No changes in support button. Still seeing live chat. Name, email address, subject and explanation are manditory.

bart-at-mobicage commented 5 years ago

@sabrinasadik, can you plz try again? Your app had to launch from scratch because it wasn't running in the background. The app was still processing the update when you pressed the "Support" button.

We'll make name, email address, subject and explanation mandatory.

bart-at-mobicage commented 5 years ago

@sabrinasadik, this is ready to be tested in the staging app.

sabrinasadik commented 5 years ago

After closing the form, you land on TF Tokens page. Should be on News page since that's where you started.
Delete first step with instructions. Add instructions to the first question (name).
Email address should be in email form. Right now it's mandatory but you can fill in random symbols and still go to the next step.
If a field is nog applicable, you should just click 'next' in stead of 'skip'. Same with the 'upload picture' step.
You should be able to both upload a picture or take a picture (for example of a broken node or whatever).
Each step should have a back button. Right now it's not the case with each step.
Add step X of XX to every page otherwise it seems endless.

bart-at-mobicage commented 5 years ago

Looks like a bug in iOS. We'll look into it.
Done
We'll add email validation
Not possible. The photo step cannot be submitted (green button) when there's no photo selected. So that's why there's the gray SKIP button. Which means we cannot have a back button since there are only 2 buttons possible.
Done
Not possible. See 4.
Done

bart-at-mobicage commented 5 years ago

@sabrinasadik, remark 1 is fixed (https://github.com/our-city-app/mobicage-ios-client/commit/e0852f2908d186cabbf0690b7505817290575aa3) and will be available in the next iOS release , but we'll need the ThreeFold Apple Developer Account to be ready first.

Remark 3 fixed as well and ready to be tested in the staging app.

sabrinasadik commented 5 years ago

Ok, one more thing, can we change 'thank you' button at the end to just 'OK'?

bart-at-mobicage commented 5 years ago

Ok, one more thing, can we change 'thank you' button at the end to just 'OK'?

@sabrinasadik, done