thunderbird / thunderbird-android

Thunderbird for Android – Open Source Email App for Android (fka K-9 Mail)
https://thunderbird.net/mobile
Apache License 2.0
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Can't import accounts in Thunderbird app using QR code #8506

Open blogdemoi opened 2 weeks ago

blogdemoi commented 2 weeks ago

Checklist

App

Thunderbird for Android

App version

TB v8

Where did you get the app from?

F-Droid

Android version

Android 15 with GrapheneOS up to date

Device model

Pixel 7

Steps to reproduce

I generate a QR code from my TB desktop (128.4.0esr (64-bit)) (Manjaro) I click on "Import parameters" in the TB Android app It opens a camera view and I can see the QR code in it Nothing happens, no import

Expected behavior

The TB Android app should scan the QR code and import accounts.

Actual behavior

I generate a QR code from my TB desktop (128.4.0esr (64-bit)) 'Manjaro) I click on "Import parameters" in the TB Android app It opens a camera view and I can see the QR code in it Nothing happens, no import

Logs

No response

kewisch commented 2 weeks ago

Hi, can you check some of the troubleshooting steps at https://support.mozilla.org/en-US/kb/thunderbird-android-import ? Try holding the camera a bit further away, and if you have dark mode enabled on desktop maybe disable it so the QR code is black/white.

VladLucaci commented 2 weeks ago

@kewisch Can confirm that we have encountered the same issue using 8.1, 8.0 and 8.0.b5 when attempting to import more than 2 accounts. Changing the OS theme to light was the correct workaround in order for the device to properly scan the QR code.

gitrazorhub commented 1 week ago

Same issue for me on Android.

-Desktop TB version 128.4.1esr (64-bit) Ubuntu Mate. -Android 14 -Pixel 5

After the step 'Select Import settings' the camera opens and a DONE button is shown but pressing it does nothing but move to the next page without any settings transferred.