QR-Code doesn't work

[batty-h]

Checklist

• [X] I have used the search function to see if someone else has already submitted the same bug report.
• [X] I will describe the problem with as much detail as possible.

App

Thunderbird for Android

App version

8.0

Where did you get the app from?

Google Play

Android version

15

Device model

Google Pixel 7

Steps to reproduce

Start Thunderbird for Android for the first time Choose "Import Settings" via QR-Code Scan QR-Code from the Desktop computer

Expected behavior

Thunderbird for Android import the settings via QR-Code

Actual behavior

If the destktop settings include an POP3-Gmail-Account with a "recent:" in front of the name ("Recent Mode"), Thunderbird for Android want read the QR-Code (no reaction / Information / Failure code)

note: The QR-Code is readable by another QR-Code-Scanner

Logs

No response

[TerryJColes]

I too have this problem on two Android devices. Some additional details:

1. Desktop TB version 128.4.1esr (64-bit) on Kubuntu Linux.
2. Android OS Version 13 on OnePlus Nord2 phone and Blackview Active 8 tablet.
3. After the step 'Select Import settings' the camera opens, with no opportunity to 'Tap Scan QR code and hold your phone over this code'. The image is not recognised.
4. Also, normal QR Code readers do not seem to recognise the image as a valid code.

[umgpy]

Same issue, although I could 'scan' one of the QRs (1 of 2) by simply clicking done button. However, after this step one has to again start the process to read the other QRs following the same method.

Note: it seems one does not have to align the code instead take it from a little bit far.

[MartinMaier]

I too can't import via QRs. TB Desktop 128.4.2esr (64-bit) with 44 mailaccounts (IMAP/POP3 mixed) running on Windows 11 Pro (build 22631.4317). The generated QRs are not recognized by Thunderbird for Android Version 8.0 running on

1. Samsung Galaxy S24, Android Version 14, One UI-Version 6.1
2. Lenovo Yoga Tab 13 , Android Version 13 note: The QR-Code is readable on both devices by another QR-Code-Scanner -- text will be shown

[Bungeefan]

I noticed a similar problem while exporting an Outlook account from desktop, the resulting QR Code contained the following snippet:

[[[0,"smtp.office365.com",587,2,6,"XXXXXX@outlook.com",""],[null,""]]]

I compared it with similar accounts and noticed that this seems to be the sender name and email address. After filling these empty fields in Thunderbird Desktop, I was able to import it without problems on mobile.

[ecollart2]

Same for me using Fairphone FP4 with e-OS 2.4.1 and TB Desktop 128.4.2esr on Ubuntu 24.04...

Scanning starts but doesn't scan the QR code (being 2 QR codes or 1 displayed by TB Desktop)

Another QRcode scanner can read the QRcode (QR scanner from Privacy Friendly Apps using ZXing library)

Eric Collart

[gitrazorhub]

Same issue for me on Android.

-Desktop TB version 128.4.1esr (64-bit) Ubuntu Mate. -Android 14 -Pixel 5

After the step 'Select Import settings' the camera opens and a DONE button is shown but pressing it does nothing but move to the next page without any settings transferred.

[TerryJColes]

I'm not sure what resolved this for me, but I was notified by my Linux desktop of a Thunderbird update (together with quite a few possibly unrelated updates), and subsequent to this I was able to export / import my settings to my phone.

[TerryJColes]

Just tried to import settings onto my Blackview Active 8 tablet, this time with no success.

So it's not all good news.

[Ghosty01]

same