part 1: function to create a new case in SF
part 2: way to define defaults for a lot of case fields
part 3: way to define non-default values (like subject, desc, etc) in case logging process
part 4: add express endpoint for case creation via shared secret
part 1: function to create a new case in SF part 2: way to define defaults for a lot of case fields part 3: way to define non-default values (like subject, desc, etc) in case logging process part 4: add express endpoint for case creation via shared secret