Closed LaurentSGL closed 4 years ago
In the next hours we are going to release a new version of GAPP with some tweaks. Please download it and try to reproduce the issue.
Cheers!
:( same problem with the new version
Hi @LaurentSGL, Could you confirm what is your Gapp version?
i use 0.9.9.5-selfservice version, of november 25th
Hi @LaurentSGL,
It's not possible for us to get every possible GLPI setup. If we don't manage the backend we miss a lot of information.
To solve partially this problem, since 0.9.9.6 we have enabled a Debug mode. To activate it, please long press on the version number. This will open a dialog. If you accept, it will log all actions and send them after the crash.
This could lead us to what is breaking the app.
Regards,
Hi, i enable debug mode and made several trial, did you receive them ?
That's strange. We haven't receive any errors from 0.9.9.6. Could you send some screenshots and a detailed step by step? Thanks
here what i can read sometimes on my phone when the app open :
java.lang.RuntimeException: Unable to start activity ComponentInfo{gal.tic.gapp.selfservice/gal.tic.gapp.vista.MainActivity}: java.lang.ArrayIndexOutOfBoundsException: length=1; index=-1 at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:2984) at android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:3119) at android.app.servertransaction.LaunchActivityItem.execute(LaunchActivityItem.java:78) at android.app.servertransaction.TransactionExecutor.executeCallbacks(TransactionExecutor.java:108) at android.app.servertransaction.TransactionExecutor.execute(TransactionExecutor.java:68) at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1839) at android.os.Handler.dispatchMessage(Handler.java:106) at android.os.Looper.loop(Looper.java:201) at android.app.ActivityThread.main(ActivityThread.java:6861) at java.lang.reflect.Method.invoke(Native Method) at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:547) at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:873) Caused by: java.lang.ArrayIndexOutOfBoundsException: length=1; index=-1 at java.util.ArrayList.get(ArrayList.java:439) at gal.tic.gapp.vista.MainActivity.inicializarEntitySpinner(MainActivity.java:549) at gal.tic.gapp.vista.MainActivity.onCreate(MainActivity.java:254) at android.app.Activity.performCreate(Activity.java:7232) at android.app.Activity.performCreate(Activity.java:7221) at android.app.Instrumentation.callActivityOnCreate(Instrumentation.java:1272) at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:2964) ... 11 more
Le mer. 27 nov. 2019 à 12:54, Oscar B. notifications@github.com a écrit :
That's strange. We haven't receive any errors from 0.9.9.6. Could you send some screenshots and a detailed step by step? Thanks
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Hi Laurent.
We have received all the debug info and detected the issue. It seems that your GLPI API is not returning the information of entities, so the app is unable to point the right entity.
We recommend you to update to a newer version of GLPI (the newer the better) to see if this issue is solved, since you are using a very old version.
GAPP has been designed to work with GLPI 9.3+, so 9.2 version is not officially supported. Older installation may work well but bugs may raise.
hum..odd.. because it works with the admin account ! and with a previous version of your app i could connect too. we know that we do not use the last version (9.2.1) but it always a rather big job to migrate and change the version ! i will try ..one day ! :) thanks for your assistance sincerely Laurent
Le jeu. 28 nov. 2019 à 11:28, PedroTicGal notifications@github.com a écrit :
Hi Laurent.
We have received all the debug info and detected the issue. It seems that your GLPI API is not returning the information of entities, so the app is unable to point the right entity.
We recommend you to update to a newer version of GLPI (the newer the better) to see if this issue is solved, since you are using a very old version.
GAPP has been designed to work with GLPI 9.3+, so 9.2 version is not officially supported. Older installation may work well but bugs may raise.
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It is impossible for me to open the application after connection i made several trials with other accounts :
i made some trial using the api rest with postman : no problem with my account/credential to access and use the api.
so is there anything special to have on our profile ? we've got severals entities, and a authentication based on ldap i try with a wrong password, and i could not connect , normal i try with the good password, and instead of having the windows with the tickets list , the app close without message
we try on two differents phone, with two different OS, and same result GLPI version : 9.2.1
thanks for your help