When logging into Gapp, a blank popup appears

ticgal / gapp

Bug reporting for Gapp

https://tic.gal/gapp/

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When logging into Gapp, a blank popup appears #19

Closed fmanfredini closed 4 years ago

fmanfredini commented 4 years ago

When closing the popup it returns to the login screen Version Android - 8.1.0 GAPP - Version 1.0.7.11 - Selfservice-beta

Your GLPI server

GLPI Version: GLPI 9.4.4
Installed plugins: Gapp Essentials 1.1.0

Additional context The problem started to occur in the last app update

OscarBeiro commented 4 years ago

Hi @fmanfredini, Thanks for using Gapp. This is not a bug. This is your environment returning than GLPI would do. Gapp is parsing returned response, trying to throw some light on your problem, but definitely not GLPI.

You need to start looking at your web server logs, firewall or any other device/appliance/service that is blocking communication between Gapp and GLPI.

We would appreciate telling us what it is when you find out since it would help future users having the same message.

Regards,

OscarBeiro commented 4 years ago

For future reference, we have added more information here: https://tic.gal/en/white-pop-up-when-login-into-gapp-doesnt-allow-login/