search

ticgal / gapp

Bug reporting for Gapp
https://tic.gal/gapp/
4 stars 2 forks source link

Bug Gapp #3

Closed RageshR007 closed 5 years ago

RageshR007 commented 5 years ago

Describe the bug Hi...I had successfully configured API and installed the app on android mobile ..Able to log in ....but no ticket is visible there ...it shows an error message as " Requested range not satisfiable :response with content range denied"....But i m able to create ticket via mobile app and its visible on web log in ...in mobile app above error shows every time and no ticket is visible.Your help and guidance would be appreciated.

To Reproduce Steps to reproduce the behavior: 1.Install app 2.Configure server URL on app 3.Log in 4.Once loged in it shows error " Requested range not satisfiable :response with content range denied"

Expected behavior shows an error message as " Requested range not satisfiable :response with content range denied" when ever try to check tickets..No tickets listing.

Screenshots image

image

Smartphone (please complete the following information):

Your GLPI server

Additional context Add any other context about the problem here.

OscarBeiro commented 5 years ago

Hi Ragesh, We have been simulating possible problems, and cannot reproduce.

Your error is a 416 Requested Range Not Satisfiable. Are you using Apache? Error logs could bring more light to this issue. Please post the Apache error. Regards,

RageshR007 commented 5 years ago

Pls see the Apache web server error log

137.97.125.255 - ragesh [17/Oct/2019:13:00:18 +0530] "GET /octa-it/apirest.php/initSession/ HTTP/1.1" 200 46 "-" "Dalvik/2.1.0 (Linux; U; Android 8.0.0; AUM-AL20 Build/HONORAUM-AL20)" 137.97.125.255 - - [17/Oct/2019:13:00:19 +0530] "GET /octa-it/plugins/gappessentials/apirest.php/pluginList HTTP/1.1" 404 251 "-" "Dalvik/2.1.0 (Linux; U; Android 8.0.0; AUM-AL20 Build/HONORAUM-AL20)" 137.97.125.255 - - [17/Oct/2019:13:00:19 +0530] "GET /octa-it/apirest.php/getFullSession HTTP/1.1" 200 8524 "-" "Dalvik/2.1.0 (Linux; U; Android 8.0.0; AUM-AL20 Build/HONORAUM-AL20)" 137.97.125.255 - - [17/Oct/2019:13:00:19 +0530] "GET /octa-it/apirest.php/getGlpiConfig HTTP/1.1" 200 19972 "-" "Dalvik/2.1.0 (Linux; U; Android 8.0.0; AUM-AL20 Build/HONORAUM-AL20)" 137.97.125.255 - - [17/Oct/2019:13:00:19 +0530] "GET /octa-it/plugins/gappessentials/apirest.php/basicInfo HTTP/1.1" 404 250 "-" "Dalvik/2.1.0 (Linux; U; Android 8.0.0; AUM-AL20 Build/HONORAUM-AL20)" 137.97.125.255 - - [17/Oct/2019:13:00:19 +0530] "POST /octa-it/apirest.php/getMyEntities HTTP/1.1" 200 537 "-" "Dalvik/2.1.0 (Linux; U; Android 8.0.0; AUM-AL20 Build/HONORAUM-AL20)" 137.97.125.255 - - [17/Oct/2019:13:00:20 +0530] "POST /octa-it/apirest.php/getMyProfiles HTTP/1.1" 200 373 "-" "Dalvik/2.1.0 (Linux; U; Android 8.0.0; AUM-AL20 Build/HONORAUM-AL20)" 137.97.125.255 - - [17/Oct/2019:13:00:20 +0530] "GET /octa-it/apirest.php/search/Ticket?uid_cols=true&is_deleted=0&criteria[0][link]=AND&criteria[0][field]=12&criteria[0][searchtype]=equals&criteria[0][value]=5&criteria[1][link]=AND&criteria[1][field]=4&criteria[1][searchtype]=equals&criteria[1][value]=18&sort=19&order=DESC&range=0-200 HTTP/1.1" 200 76 "-" "Dalvik/2.1.0 (Linux; U; Android 8.0.0; AUM-AL20 Build/HONORAUM-AL20)" 137.97.125.255 - - [17/Oct/2019:13:00:20 +0530] "GET /octa-it/apirest.php/search/Ticket?uid_cols=true&is_deleted=0&forcedisplay[0]=21&forcedisplay[1]=19&forcedisplay[2]=12&forcedisplay[3]=3&forcedisplay[4]=80&forcedisplay[5]=15&forcedisplay[6]=14&criteria[0][link]=AND&criteria[0][field]=12&criteria[0][searchtype]=equals&criteria[0][value]=1&criteria[1][link]=AND&criteria[1][field]=5&criteria[1][searchtype]=equals&criteria[1][value]=18&criteria[2][link]=OR&criteria[2][field]=12&criteria[2][searchtype]=equals&criteria[2][value]=2&criteria[3][link]=AND&criteria[3][field]=5&criteria[3][searchtype]=equals&criteria[3][value]=18&criteria[4][link]=OR&criteria[4][field]=12&criteria[4][searchtype]=equals&criteria[4][value]=3&criteria[5][link]=AND&criteria[5][field]=5&criteria[5][searchtype]=equals&criteria[5][value]=18&criteria[6][link]=OR&criteria[6][field]=12&criteria[6][searchtype]=equals&criteria[6][value]=4&criteria[7][link]=AND&criteria[7][field]=5&criteria[7][searchtype]=equals&criteria[7][value]=18&sort=19&order=DESC&range=0-200 HTTP/1.1" 200 745 "-" "Dalvik/2.1.0 (Linux; U; Android 8.0.0; AUM-AL20 Build/HONORAUM-AL20)"

RageshR007 commented 5 years ago

Screenshot_20191017-170215

In order to reproduce the issue..You can test it by adding given url on the screenshot to your phone app and log in with below cedentials ID- glpitest

OscarBeiro commented 5 years ago

I've removed password. Will test it and give you some feedback.

OscarBeiro commented 5 years ago

Hi,

This is an specific problem to your setup. Your watchguard is blocking some requests.

1589b1f5-f02f-42e1-852a-090e46eaabfc

https://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/Fireware/proxies/http/http_proxy_deny_msg_c.html

We'll use this ticket as a reminder that user setups is a variable we cannot address.

Cheers,

RageshR007 commented 5 years ago

Thanks to shed light on this issue....Our IT security team been resolved the issue...Once again thanks and your app working awesome.