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ticgal / gapp

Bug reporting for Gapp
https://tic.gal/gapp/
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Connection out since i migrate my server #32

Closed SwingJudge closed 2 years ago

SwingJudge commented 2 years ago

RTFM before opening an issue (Friendly reminder :)): https://tic.gal/gapp/ If you have not find a solution please add the information below.

Describe the bug

HI, we use GAPP since 2 years ago, and since we have moved our server on a new hosting platform, we can't connect by the application GAPP. I verify all parameters, API in GLPI and account in Gapp application, and i always have the same message, see attached (in french)

Screenshot_20220125-170658

I try to test this by the the Glpi Api Tool express 1.0.0, and it's the same thing.

I'm blocked, and if you can halp me, it will be nice.

Thanks

To Reproduce

Steps to reproduce the behavior:

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  2. Click on '....'
  3. Scroll down to '....'
  4. See error

Expected behavior

A clear and concise description of what you expected to happen.

Screenshots

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Smartphone (please complete the following information):

Your GLPI server

GAT X report

Please download: GAT X Attach generated file i test with this tool, but i don't have txt file created

Additional context

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carlosbayerl commented 2 years ago

I have the same problem. I'm looking forward to the solution.

SwingJudge commented 2 years ago

Hi Carlos,

i have resolved my problem, but i can't tell you exactly why.

I know that it's the PHP version that need to be depreciated, it's my hosting support who find it.

Good evening

OscarBeiro commented 2 years ago

We've found some issues related to the PHP versions but did not have the time to confirm it. Most likely to work versions are 7.4 for Gapp Essentials and 8.0 for Gapp eXtended. We'll look into it when we update the plugin to GLPI 10. Regards.