OscarBeiro
commented
8 months ago Hi, Sorry about the delay. Paid clients have priority :)
This is how it works the Tag to search feature:
When creating a ticket by mail it looks for an email in the body of the message among the specified tags. If an email is found, it looks for an email that is linked to a user. If it finds a user with that email it links it as the ticket requester.
In order to create tickets by mail you must configure a recipient (Configuration > Recipients).
Once configured, depending on the tag we have added in Tag to search we will have to write an email in the following way sending it to the email configured as recipient. In the case of using the same tag of the capture: tag to search: ##email##
Email body:
jcervantes-sipecom
xacobofg
FrancisTicgal
I'm testing the Tag to search, and I tested it in multiples way but not working at all. I'm set the tag in this way:
And also:
I send emails in different forms, surrounding the email with the tag in the body, subject, and TO, but nothing, all the tickets are created as I'm creating them:
My system information:
Information about system installation and configuration
Server
Operating system: Linux SERVER 6.2.0-1015-azure #15~22.04.1-Ubuntu SMP Fri Oct 6 13:20:44 UTC 2023 x86_64 PHP 8.1.2-1ubuntu2.14 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apcu, bcmath, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, session, shmop, soap, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib) Setup: max_execution_time="60" memory_limit="512M" post_max_size="10M" safe_mode="" session.save_handler="files" upload_max_filesize="10M" Software: Apache () Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36 Edg/119.0.0.0 Server Software: Ubuntu 22.04 Server Version: 10.6.12-MariaDB-0ubuntu0.22.04.1-log Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION Parameters: usrglpidb@localhost/db Host info: Localhost via UNIX socket PHP version (8.1.2-1ubuntu2.14) is supported. Sessions configuration is OK. Allocated memory is sufficient. mysqli extension is installed. Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter. curl extension is installed. gd extension is installed. intl extension is installed. zlib extension is installed. The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present. Database engine version (10.6.12) is supported. No files from previous GLPI version detected. The log file has been created successfully. Write access to /glpi/files/_cache has been validated. Write access to /glpi has been validated. Write access to /glpi/files/_cron has been validated. Write access to /glpi/files has been validated. Write access to /glpi/files/_dumps has been validated. Write access to /glpi/files/_graphs has been validated. Write access to /glpi/files/_lock has been validated. Write access to /glpi/files/_pictures has been validated. Write access to /glpi/files/_plugins has been validated. Write access to /glpi/files/_rss has been validated. Write access to /glpi/files/_sessions has been validated. Write access to /glpi/files/_tmp has been validated. Write access to /glpi/files/_uploads has been validated. Web server root directory configuration seems safe. Sessions configuration is secured. OS and PHP are relying on 64 bits integers. exif extension is installed. ldap extension is installed. openssl extension is installed. Following extensions are installed: bz2, Phar, zip. Zend OPcache extension is installed. Following extensions are installed: ctype, iconv, mbstring, sodium. Write access to /glpi/marketplace has been validated. Timezones seems loaded in database.GLPI constants
Libraries
Plugins list
accounts Name: Accounts Version: 3.0.3 State: Enabled Install Method: Marketplace activity Name: Activities Version: 3.1.2 State: Installed / not activated Install Method: Marketplace actualtime Name: ActualTime Version: 2.2.0 State: Enabled Install Method: Marketplace advancedplanning Name: advancedplanning Version: 1.1.0 State: Enabled Install Method: Marketplace news Name: Alerts Version: 1.12.1 State: Enabled Install Method: Marketplace barcode Name: Barcode Version: 2.7.1 State: Enabled Install Method: Marketplace behaviors Name: Behaviours Version: 2.7.2 State: Enabled Install Method: Marketplace fields Name: Campos adicionales Version: 1.21.6 State: Installed / not activated Install Method: Marketplace positions Name: Cartography Version: 6.0.2 State: Enabled Install Method: Marketplace cmdb Name: CMDB Version: 3.0.3 State: Enabled Install Method: Marketplace archimap Name: Diagramas Version: 3.3.2 State: Enabled Install Method: Marketplace manageentities Name: Entities portal Version: 4.0.3 State: Installed / not activated Install Method: Marketplace formcreator Name: Form Creator Version: 2.13.7 State: Enabled Install Method: Marketplace gantt Name: gantt Version: 1.0.4 State: Enabled Install Method: Marketplace gappessentials Name: Gapp Essentials Version: 2.1.2 State: Enabled Install Method: Marketplace glpiinventory Name: GLPI Inventory Version: 1.3.3 State: Enabled Install Method: Marketplace resources Name: Human Resources Version: 3.0.4 State: Installed / not activated Install Method: Marketplace geninventorynumber Name: Inventory number generation Version: 2.8.3 State: Enabled Install Method: Marketplace datainjection Name: Inyección de datos Version: 2.13.3 State: Installed / not activated Install Method: Marketplace addressing Name: IP Adressing Version: 3.0.1 State: Enabled Install Method: Marketplace uninstall Name: Item's Lifecycle (uninstall) Version: 2.9.0 State: Enabled Install Method: Marketplace mailanalyzer Name: Mail Analyzer Version: 3.0.0 State: Enabled Install Method: Manual mreporting Name: Más informes Version: 1.8.5 State: Enabled Install Method: Marketplace metabase Name: Metabase Version: 1.3.3 State: Installed / not activated Install Method: Marketplace mfa Name: MFA Version: 1.0.2 State: Installed / not activated Install Method: Marketplace moreticket Name: More ticket Version: 1.7.3 State: Installed / not activated Install Method: Marketplace mydashboard Name: My Dashboard Version: 2.1.5 State: Enabled Install Method: Marketplace ocsinventoryng Name: OCS Inventory NG Version: 2.0.4 State: Installed / not activated Install Method: Marketplace officeonline Name: Office Online Version: 3.0.1 State: Enabled Install Method: Manual onetimesecret Name: OneTimeSecret Version: 2.0.3 State: Enabled Install Method: Marketplace order Name: Orders management Version: 2.10.4 State: Enabled Install Method: Marketplace pdf Name: Print to pdf Version: 3.0.0 State: Not installed Install Method: Marketplace reports Name: Reportes Version: 1.16.0 State: Installed / not activated Install Method: Marketplace tag Name: Tag Management Version: 2.11.6 State: Installed / not activated Install Method: Marketplace tasklists Name: Tasks list Version: 2.0.3 State: Installed / not activated Install Method: Marketplace useditemsexport Name: Used items export Version: 2.5.1 State: Not installed Install Method: Marketplace yagp Name: YAGP Version: 2.2.0 State: Enabled Install Method: Marketplace