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tieto / sipe

A third-party Pidgin plugin for Microsoft Lync/OCS - clone of upstream http://repo.or.cz/w/siplcs.git
GNU General Public License v2.0
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No sound in voice calls on Purple/3.0.0devel Sipe/1.21.0 #87

Closed qugu closed 8 years ago

qugu commented 8 years ago

Hi! I've installed sipe and pidgin-3 from the collaboration repository you guys maintain for ubuntu systems and I've run into an issue that there is absolutely no sound when I try to call someone. This is both in test call and external calls (so all calls). Calls shows as ongoing call. General audio is OK, i'm running pulse-audio on Ubuntu 15.10.

I'm attaching a verbose pidgin log, and a list of packages installed.

Hope you can help! Thanks Tim

pidgin-packages.txt pidgin-no-sound-verbose.txt

xhaakon commented 8 years ago

Hi,

from the package list I see your installation is a mix of packages from Ubuntu and our PPA, most importantly

libnice10:amd64    0.1.13-0ubuntu2    amd64    ICE library (shared library)

seems like a stock Ubuntu version of libnice, which lacks many patches. This package plays an important role in establishing the connection path between the clients and you not having the up-to-date version might be the cause of the call issues you're observing.

So first of all make sure you updated all packages listed here to the versions mentioned therein. Then, if the problem persists, please create and attach a new log.

qugu commented 8 years ago

Hi, @xhaakon Thank you for your help. I've installed the latest set of packages and it's OK now, I have sound during voice calls.