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tig-nl / gls-magento2

Integrate GLS shipping services into Magento 2. Add GLS shipping and parcelshops to your checkout. Create your labels with Track and Trace functionality from the Magento backend.
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[BUG] Something (?) went wrong while importing GLS rates #18

Closed vandijkstef closed 2 years ago

vandijkstef commented 3 years ago

To Reproduce Steps to reproduce the behavior:

  1. Go to Configuration -> Sales -> Shipping Methods
  2. Switch to 'website configuration scope'
  3. Click on Export CSV
  4. Upload that same CSV on the 'import rates'
  5. Click save
  6. "Something" went wrong

Expected result A clean import of GLS rates. Other then that, a more clear error message. At first I was thinking I broke the CSV, but since it also breaks on the data it exports itself I guess something else is up.

Actual result Shows error Something went wrong while importing GLS rates.. No database changes are made as far as I can see.

Workaround Manually hack this into the database, with the risk of many unintended side-effects

Screenshots Nope

Please complete the following information

tig-jeffreybranderhorst commented 3 years ago

Hi @vandijkstef ,

Could you contact us at support@tig.nl with your rates so we can investigate this further?

Have a great day, Jeffrey

jghaanstra commented 3 years ago

I have the same issue with a very simple import csv file. Should I contact support through email as well?

[EDIT] This is in the exception log: [2021-03-31 20:15:57] main.CRITICAL: Requested column "Weight (and above)" cannot be resolved {"exception":"[object] (Magento\\OfflineShipping\\Model\\ResourceModel\\Carrier\\Tablerate\\CSV\\ColumnNotFoundException(code: 0): Requested column \"Weight (and above)\" cannot be resolved at /home/user/domains/domein.nl/public_html/vendor/tig/gls-magento2/Model/ResourceModel/Carrier/GLS/CSV/ColumnResolver.php:92)"} []

When changing the column Order Subtotal (and above) to Weight (and above) the import is succesful. So it seems the default csv which you can download has the wrong header which is a bit confusing.

tig-jeffreybranderhorst commented 3 years ago

Hi @jghaanstra

You can contact us for sure, so we can help you further. It sounds like the is an incorrect shipping setting. Contact us at support@tig.nl, and we will be able to assist you further.

Have a great day, Jeffrey

vandijkstef commented 3 years ago

Hi @tig-jeffreybranderhorst ,

Did you receive my email/CSV? Haven't heard back from you guys yet.

Thanks!

tig-jeffreybranderhorst commented 3 years ago

Hi @vandijkstef ,

We don't see any open issues. Did you receive an issue number for our system? If you have an issue number please tell me this one so I can check the status.

Have a great day, Jeffrey

vandijkstef commented 3 years ago

Hi @tig-jeffreybranderhorst ,

No I did not receive an issue number from your system. I've send the email within minutes after you requested to. Also I've never received a 'bounce' or 'undelivered'.

I just send it again, this time without attachment but the raw CSV data pasted under the email. But you can also use the 'default' CSV you can download from the Magento Admin since its based on that.

tig-jeffreybranderhorst commented 3 years ago

Hi @vandijkstef,

Looks like we are not receiving your emails, could you give us your mail so I can contact you?

Have a great day, Jeffrey

vandijkstef commented 3 years ago

@tig-jeffreybranderhorst Uh oh! That is very interesting... You can reach me on stef@vandijkstef.nl

tig-jeffreybranderhorst commented 3 years ago

Hey @vandijkstef,

I'm going to contact you! Thank you!

Have a great day, Jeffrey