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tikajhq / tiket

TIKET is a ticketing/helpdesk system to support and help you deal with issues/incidents in your organization or from customers.
https://www.tikaj.com
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Forgot to mention how to read email reply in project #1

Closed circuitmamu closed 3 years ago

circuitmamu commented 4 years ago

please give flow or eg. in which user can understand that if any reply comes then how to read email that received there

eksha commented 4 years ago

Hi @circuitmamu

For reading the email reply, you will have to use a separate service, that

  1. Should listen for the mail content using an IMAP configuration.
  2. Parse the mail into a format similar to the json string mentioned here
  3. Hit the API end point which is at /API/ticket/processIMAPEmail

The method here will then further process the email content, and map as reply to any existing ticket thread or create a new ticket.

eksha commented 3 years ago

@circuitmamu I am closing the issue for now, do let me know if further assistance is required.