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tildetown / tildetown-admin

administrative web app for tilde.town
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make an admin action for cycling help ticket statuses #18

Open vilmibm opened 7 years ago

vilmibm commented 7 years ago

add an action to the action dropdown (see the "mark townie as reviewed" action in the townie admin app) like "change queue" that moves a ticket to the "next" state; ie from "to triage" to "waiting to hear" to "nothing to do" and finally back to "to triage".

also while in there, make issue status the top field on the admin page for a help ticket.

archangelic commented 6 years ago

I had planned on working on this, but are we wanting to move forward with a more robust ticketing system such as django-helpdesk? There are many advantages to this, such as storing responses so all admins can see and make replies to email work as well. As well as just general management tools.

vilmibm commented 6 years ago

I love the idea of trying django-helpdesk, so yes, let's put this on hold. i'll make a blocked label and use that

vilmibm commented 6 years ago

we've decided to not use django-helpdesk; it's overkill for our needs and there aren't many more features needed to improve quality of life on the helpdesk.