Amazon Cloud Player - Errorpage

[fdellwing]

Since yesterday the amazon cloud player is no longer working.

There is some error in syslog.

Dec 10 08:10:31 mb-fade systemd[2271]: flatpak-eu.tiliado.NuvolaAppAmazonCloudPlayer-843.scope: Failed to add PIDs to scope's control group: Permission denied
Dec 10 08:10:31 mb-fade systemd[2271]: flatpak-eu.tiliado.NuvolaAppAmazonCloudPlayer-843.scope: Failed with result 'resources'.
Dec 10 08:10:31 mb-fade systemd[2271]: Failed to start flatpak-eu.tiliado.NuvolaAppAmazonCloudPlayer-843.scope.
Dec 10 08:10:32 mb-fade org.kde.ActivityManager[2353]: Creating the cache for:  "applications:eu.tiliado.NuvolaAppAmazonCloudPlayer.desktop"
Dec 10 08:10:32 mb-fade org.kde.ActivityManager[2353]: Already in database?  true
Dec 10 08:10:32 mb-fade org.kde.ActivityManager[2353]:       First update :  QDateTime(2019-08-05 12:55:35.000 CEST Qt::TimeSpec(LocalTime))
Dec 10 08:10:32 mb-fade org.kde.ActivityManager[2353]:        Last update :  QDateTime(2019-12-10 08:06:03.000 CET Qt::TimeSpec(LocalTime))
Dec 10 08:10:32 mb-fade org.kde.ActivityManager[2353]: After the adjustment
Dec 10 08:10:32 mb-fade org.kde.ActivityManager[2353]:      Current score :  28.6956
Dec 10 08:10:32 mb-fade org.kde.ActivityManager[2353]:       First update :  QDateTime(2019-08-05 12:55:35.000 CEST Qt::TimeSpec(LocalTime))
Dec 10 08:10:32 mb-fade org.kde.ActivityManager[2353]:        Last update :  QDateTime(2019-12-10 08:06:03.000 CET Qt::TimeSpec(LocalTime))
Dec 10 08:10:32 mb-fade org.kde.ActivityManager[2353]: Interval length is  0
Dec 10 08:10:32 mb-fade org.kde.ActivityManager[2353]:          New score :  29.6956
Dec 10 08:10:32 mb-fade org.kde.ActivityManager[2353]: ResourceScoreUpdated: "c2fff9d1-99c5-41d0-8b8a-eaa39d412677" "org.kde.krunner" "applications:eu.tiliado.NuvolaAppAmazonCloudPlayer.desktop"
Dec 10 08:10:38 mb-fade dbus-daemon[2353]: [session uid=1000 pid=2350] Activating service name='eu.tiliado.Nuvola' requested by ':1.128' (uid=1000 pid=849 comm="/usr/lib/flatpak/flatpak-dbus-proxy --args=35 " label="unconfined")
Dec 10 08:10:38 mb-fade systemd[2271]: flatpak-eu.tiliado.Nuvola-906.scope: Failed to add PIDs to scope's control group: Permission denied
Dec 10 08:10:38 mb-fade systemd[2271]: flatpak-eu.tiliado.Nuvola-906.scope: Failed with result 'resources'.
Dec 10 08:10:38 mb-fade systemd[2271]: Failed to start flatpak-eu.tiliado.Nuvola-906.scope.
Dec 10 08:10:38 mb-fade dbus-daemon[2353]: [session uid=1000 pid=2350] Successfully activated service 'eu.tiliado.Nuvola'

System information below.

[08:07 root@mb-fade tmp] > flatpak info eu.tiliado.NuvolaAppAmazonCloudPlayer/x86_64/stable
Ref: app/eu.tiliado.NuvolaAppAmazonCloudPlayer/x86_64/stable
Kennung: eu.tiliado.NuvolaAppAmazonCloudPlayer
Architektur: x86_64
Zweig: stable
Ursprung: nuvola
Collection ID: 
Date: 2019-11-03 11:18:16 +0000
Subject: Import amazon-cloud-player 5.9.6
Commit: 392e4acfaf1af915dc032c6336ab282fc91ca0eb63b3c93e6206052bb8737931
Parent: d8c3e260f473ea3da6ecb79322c862868a6611d45f4c8d91ca0be3a9df2de7fa
Ort: /var/lib/flatpak/app/eu.tiliado.NuvolaAppAmazonCloudPlayer/x86_64/stable/392e4acfaf1af915dc032c6336ab282fc91ca0eb63b3c93e6206052bb8737931
Installierte Größe: 267,4 MB
Laufzeitumgebung: org.gnome.Platform/x86_64/3.34
Sdk: org.gnome.Sdk/x86_64/3.34

[08:07 root@mb-fade tmp] > flatpak info eu.tiliado.Nuvola/x86_64/stable
Ref: app/eu.tiliado.Nuvola/x86_64/stable
Kennung: eu.tiliado.Nuvola
Architektur: x86_64
Zweig: stable
Ursprung: nuvola
Collection ID: 
Date: 2019-11-03 11:16:40 +0000
Subject: Import nuvola 4.16.0.22
Commit: 7d18c914a927c0d1e062635af1034565da683ebc7c35a0d0a1aeace9e4d73848
Parent: e820b387ac11d7b4091cfc9b7ee2a4f407bbfe6d7a261bd1a90d8cd1293eeddc
Ort: /var/lib/flatpak/app/eu.tiliado.Nuvola/x86_64/stable/7d18c914a927c0d1e062635af1034565da683ebc7c35a0d0a1aeace9e4d73848
Installierte Größe: 267,4 MB
Laufzeitumgebung: org.gnome.Platform/x86_64/3.34
Sdk: org.gnome.Sdk/x86_64/3.34

[08:07 root@mb-fade tmp] > uname -a
Linux mb-fade 5.0.0-37-generic #40~18.04.1-Ubuntu SMP Thu Nov 14 12:06:39 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux

[08:08 root@mb-fade tmp] > lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description:    Ubuntu 18.04.3 LTS
Release:        18.04
Codename:       bionic

[a-m-s]

It's still working for me. I tried both Amazon UK and Germany today, and all seems well (although I don't have an amazon.de account to try).

That message comes from Amazon, not from Nuvola, so I think the problem was on their end.

[fdellwing]

Yeah, the problem is: In my browser it is working.

Is there any way to clear the cache of the embedded Chrome browser?

[fdellwing]

I tried mv /home/fade/.var/app/eu.tiliado.NuvolaAppAmazonCloudPlayer/data/nuvolaruntime/apps_data/amazon_cloud_player /home/fade/ and restarting the cloud player. It downloaded a new version of chrome but error persisted.

[a-m-s]

I'm not sure how to do it by moving files, but it can be done from within Nuvola:

1. Open the app, click the home button (in the title bar).
2. Go to preferences in the hamburger menu.
3. Enable the developer tools, and close preferences.
4. Open the sidebar, in the hamburger menu
5. Select the "Developer" sidebar mode.
6. Click "Open dev tools". A new window opens.
7. Switch to the "Application" tab (you may need to increase the window size to see it).
8. Delete the cookies and local storage.
9. Close nuvola and reopen.

[fdellwing]

Works now again!