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tiliado / nuvolaplayer

Nuvola Player - Tight integration of web-based media streaming services with your desktop
https://nuvola.tiliado.eu/
BSD 2-Clause "Simplified" License
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Tidal - You have been blocked #745

Closed jiri-janousek closed 2 years ago

jiri-janousek commented 3 years ago

Some users reported that Tidal stopped working and shows "You have been blocked". We haven't managed to identify the cause of the issue, so we cannot start working on a fix. It is possible that Tidal will start working once Nuvola is ported to a new web engine by the end of 2021 (#583), but we cannot guarantee that.

Per our terms, affected Nuvola Player users may ask for a refund of their Nuvola Player license.

From #742 by @nanga

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Describe the bug

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tidal blocked

jiri-janousek commented 3 years ago

Hello @nanga. Thanks for reporting your issue. I need more information to investigate it further. Could you visit the Bug reporting guidelined and answer the questions below?

dameq1 commented 3 years ago

I also get this bug. At first, playing music was not possible because Nuvola has played 2 seconds of the track and later shows the tidal message "Something wrong" or similar and the sound stops. I tried to log out and log in but after logout, this error page showed up and no other action is possible to do. I did flatpack update and apt update then upgrade. My system is Ubuntu 18.04 LTS. Nuvola version as on the screenshot. image

antaeusdk commented 3 years ago

Same issue. Ubuntu 21.04. Screenshot from 2021-06-13 12-11-35

jiri-janousek commented 3 years ago

Hello, thanks for reporting your issue. I need more information to investigate it further. Could you visit the Bug reporting guidelined and answer the questions below?

jiri-janousek commented 3 years ago

Also, could you check whether the command below helps?

rm -rf ~/.var/app/eu.tiliado.NuvolaAppTidal/
dameq1 commented 3 years ago

Logs:

bug Nuvola service stdout.txt bug NuvolaAppTidal stdout.txt

jiri-janousek commented 3 years ago

Thanks for the log. Could anybody explicitly say whether the command below helps or not at all?

rm -rf ~/.var/app/eu.tiliado.NuvolaAppTidal/
dameq1 commented 3 years ago

Sorry, I forgot to add a comment for this. Unfortunately in my situation, it don't help.

antaeusdk commented 3 years ago

debug.txt nuvola.txt

I have tried the rm -rf. Unfortunately, I still get the error.

jiri-janousek commented 3 years ago

Hello @dameq1 & @antaeusdk. Thanks for the logs.

Did you quit Nuvola before the data removal? If yes, could quit Nuvola and remove the data again, then attach a new log?

dameq1 commented 3 years ago

Yes of course I quit before removing and tried this a few times. Here you have a new log when the app is started just after data removing.

nuvola-debug-log.txt nuvolaTidal-debug-log.txt

ptillemans commented 3 years ago

image

same issue on fresh install on Arch. Primephonic and Qobuz work fine.

jiri-janousek commented 3 years ago

Unfortunately, I still have no idea about the cause of the problem. I can use Tidal without any issues and the provided logs don't show anything suspicious. I don't have a clue what is different between my machine or Tidal account and your machines and Tidal account. I've updated the issue description. I'm sorry that I cannot provide any short-term solution to the problem.

Per our terms, affected Nuvola Player users may ask for a refund of their Nuvola Player license (the reference date for a partial refund is June 3, 2021).

bovinespirit commented 3 years ago

For anyone who encounters this I completely wiped the Nuvola flatpaks and deleted all the Nuvola data I could find and eventually was able to get Tidal up and running again. Unfortunately I did not record exactly what I deleted but it looks like it included the ~/.var/app/eu.tiliado.NuvolaAppTidal/ directory mentioned above. I had issues getting it to log in again but it came right in the end.

bovinespirit commented 2 years ago

Sadly Tidal has now ceased functioning for me. At start up it shows a dialog saying that the browser is not supported and there doesn't appear to be any way round it. Time to explore other services!

jiri-janousek commented 2 years ago

I'm closing this ticket as Nuvola Player has discontinued active development. We are going to provide only integration bug fixes on a best-effort basis until the final End-of-Life on December 31, 2022. I'm sorry that I haven't managed to resolve this ticket in time.