Phone Number Too Restrictive

[tim-pipi]

May want to consider other users who may use overseas phone number?

[nus-pe-bot]

Team's Response

Our current app is targeted towards property agents in Singapore, with valid phone number in the country, so overseas phone numbers are currently invalid if inputted.

Items for the Tester to Verify

:question: Issue response

Team chose [response.NotInScope]

• [x] I disagree

Reason for disagreement: Hi there,

Thank you for clarifying the rationale behind the phone number restriction in our application. I now understand that the current design is tailored for Singaporean property agents, but I'd like to raise a few points for reconsideration:

Lack of Documentation: As per our current Developer Guide and User Guide, there is no explicit mention that the application is exclusively targeted towards Singaporean property agents. This absence of clear communication might lead to misunderstandings among users and developers alike. It is crucial for such specific constraints to be well-documented in the guides.

Handling Overseas Clients: In the realm of property management, especially in a global hub like Singapore, it is common for agents to deal with international clients, such as those from neighboring countries like Indonesia and Malaysia. Therefore, restricting phone number inputs to only Singaporean formats might limit the application's utility in real-world scenarios. Agents should have the flexibility to enter overseas numbers to cater to a broader range of clients.

Thus, I believe that this is a bug that is within the scope of the application.

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