[JENKINS-30211] Installation error: Could not initialize class com.sun.jna.Pointer

[timja]

Everytime I try to configure jenkins as a windows service, I get the following error:

javax.servlet.ServletException: java.lang.NoClassDefFoundError: Could not initialize class com.sun.jna.Pointer
    at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:796)
    at org.kohsuke.stapler.Stapler.invoke(Stapler.java:876)
    at org.kohsuke.stapler.MetaClass$13.dispatch(MetaClass.java:411)
    at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:746)
    at org.kohsuke.stapler.Stapler.invoke(Stapler.java:876)
    at org.kohsuke.stapler.Stapler.invoke(Stapler.java:649)
    at org.kohsuke.stapler.Stapler.service(Stapler.java:238)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:848)
    at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:686)
    at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1494)
    at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:132)
    at hudson.util.PluginServletFilter.doFilter(PluginServletFilter.java:123)
    at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1482)
    at hudson.security.csrf.CrumbFilter.doFilter(CrumbFilter.java:49)
    at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1482)
    at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:84)
    at hudson.security.ChainedServletFilter.doFilter(ChainedServletFilter.java:76)
    at hudson.security.HudsonFilter.doFilter(HudsonFilter.java:171)
    at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1482)
    at org.kohsuke.stapler.compression.CompressionFilter.doFilter(CompressionFilter.java:49)
    at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1482)
    at hudson.util.CharacterEncodingFilter.doFilter(CharacterEncodingFilter.java:81)
    at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1482)
    at org.kohsuke.stapler.DiagnosticThreadNameFilter.doFilter(DiagnosticThreadNameFilter.java:30)
    at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1474)
    at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:499)
    at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:137)
    at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:533)
    at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:231)
    at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1086)
    at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:428)
    at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:193)
    at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1020)
    at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:135)
    at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:116)
    at org.eclipse.jetty.server.Server.handle(Server.java:370)
    at org.eclipse.jetty.server.AbstractHttpConnection.handleRequest(AbstractHttpConnection.java:489)
    at org.eclipse.jetty.server.AbstractHttpConnection.content(AbstractHttpConnection.java:960)
    at org.eclipse.jetty.server.AbstractHttpConnection$RequestHandler.content(AbstractHttpConnection.java:1021)
    at org.eclipse.jetty.http.HttpParser.parseNext(HttpParser.java:865)
    at org.eclipse.jetty.http.HttpParser.parseAvailable(HttpParser.java:240)
    at org.eclipse.jetty.server.AsyncHttpConnection.handle(AsyncHttpConnection.java:82)
    at org.eclipse.jetty.io.nio.SelectChannelEndPoint.handle(SelectChannelEndPoint.java:668)
    at org.eclipse.jetty.io.nio.SelectChannelEndPoint$1.run(SelectChannelEndPoint.java:52)
    at winstone.BoundedExecutorService$1.run(BoundedExecutorService.java:77)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)
Caused by: java.lang.NoClassDefFoundError: Could not initialize class com.sun.jna.Pointer
    at com.sun.jna.PointerType.(PointerType.java:25)
    at com.sun.jna.ptr.ByReference.(ByReference.java:30)
    at com.sun.jna.ptr.IntByReference.(IntByReference.java:22)
    at com.sun.jna.ptr.IntByReference.(IntByReference.java:18)
    at hudson.util.jna.RegistryKey.open(RegistryKey.java:222)
    at hudson.util.jna.RegistryKey.openReadonly(RegistryKey.java:218)
    at hudson.util.jna.DotNet.isInstalled(DotNet.java:50)
    at hudson.lifecycle.WindowsInstallerLink.doDoInstall(WindowsInstallerLink.java:114)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at org.kohsuke.stapler.Function$InstanceFunction.invoke(Function.java:298)
    at org.kohsuke.stapler.Function.bindAndInvoke(Function.java:161)
    at org.kohsuke.stapler.Function.bindAndInvokeAndServeResponse(Function.java:96)
    at org.kohsuke.stapler.MetaClass$1.doDispatch(MetaClass.java:121)
    at org.kohsuke.stapler.NameBasedDispatcher.dispatch(NameBasedDispatcher.java:53)
    at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:746)
    ... 47 more

---

Originally reported by tosihiro2007, imported from: Installation error: Could not initialize class com.sun.jna.Pointer

• status: Open
• priority: Critical
• resolution: Unresolved
• imported: 2022/01/10

[timja]

tosihiro2007:

Attaching possible cause.

[timja]

zmarko:

The problem appears to be caused by a lack of permissions. I encountered the same issue and starting browser (Firefox) as administrator allowed the installation to proceed.

[timja]

urinalcake:

I'm having this issue happen at the moment. I created a new VPS running Windows 10 2016, and the only user is the Administrator user.

Using said Administrator user, launching the jnlp results in a successful connection. However, installing the service results in the error from the original post. Additionally, the Jenkins master logs states the same things in the problem.txt attachment from Marko Zivanovic.

[timja]

chinhodado:

I had the same issue and I was able to fix it by running jenkins like this (in elevated CMD window):

java "-Djna.nosys=true" -jar jenkins.war

then Jenkins was able to install as a service.

Also I added that system property to the jenkins.xml file like this:

-Xrs -Xmx1536m -Dhudson.lifecycle=hudson.lifecycle.WindowsServiceLifecycle -Djna.nosys=true -jar "%BASE%\jenkins.war" --httpPort=8080 --webroot="%BASE%\war"