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timschneeb / GalaxyBudsClient

Unofficial Galaxy Buds Manager for Windows, macOS, Linux, and Android
GNU General Public License v3.0
3.63k stars 192 forks source link

App not starting when clicked #64

Closed skillz1925 closed 3 years ago

skillz1925 commented 3 years ago

I click the app and it doesn't start. It seems like the issue from #55. I tried the thing you said to fix it and it didn't work.

ArthurWolfhound commented 3 years ago

Please do try to make these steps to get debug info, that is specific to your system:

  1. Try to start application, and wait 30 seconds. Look at the time of start
  2. Look into the event viewer (go to Windows Logs -> Applications and search for '.NET runtime')
  3. Find those that concern GalaxyBudsManager and using Shift+Arrow Keys select those that fall into roughly +- 1 minute timeframe of you trying to launch the application
  4. Right-click and "Save selected events"
  5. In case of pop-up with, what language files should be included (possible on multi-language systems) select English
  6. Select a place to save the evtx file. Be aware that there will be additional folder with the same name that contains required resources!
  7. Get the evtx file and resource folder into zip-archive and post them here.

Please, keep in mind that developer is unable to treat such errors on case-to-case basis constantly, and there is a room for improvement in the future, but though your debug info now will be useful in diagnosing edge cases, there might not be an immediate response. Thank you for cooperation.

skillz1925 commented 3 years ago

Thank you. Sorry it took so long to upload them.

[ error.zip

skillz1925 commented 3 years ago

could it be that i didn't download the net framework before updating the app?

timschneeb commented 3 years ago

According to the error dump, it looks like your configuration files are corrupted and do not contain valid XML data.

Error stacktraces:

Exception Info: System.Xml.XmlException
   at System.Xml.XmlTextReaderImpl.Throw(System.Exception)
   at System.Xml.XmlTextReaderImpl.Throw(System.String, System.String[])
   at System.Xml.XmlTextReaderImpl.ParseText(Int32 ByRef, Int32 ByRef, Int32 ByRef)
   at System.Xml.XmlTextReaderImpl.ParseText()
   at System.Xml.XmlTextReaderImpl.ParseElementContent()
   [...]

Exception Info: System.Configuration.ConfigurationErrorsException
   at System.Configuration.ConfigurationSchemaErrors.ThrowIfErrors(Boolean)
   [...]

To fix this you need to remove all configuration files for this app. I know you are already said you tried the fix, but the configuration module still reads some file, so there must still be one broken file somewhere.

skillz1925 commented 3 years ago

i deleted the user config file in that folder and it worked. Thank you!