Closed nikitawolfik closed 2 years ago
This appears to have been fixed by calling
Intercom.registerUnidentifiedUser()
as app mounts. Apparently, android wouldn't open the help center to an unregistered user.
Actually, my solution is a pain in the ass, so the issue stands.
Apparently, though, it's only android that doesn't trigger the displayHelpCenter
method to unregistered users. Is there a way to fix this?
I'm running into this as well. Did you find if this is a limitation of the Intercom sdk or how it's being used in this library?
@jefflewis no, I actually just let it go since registerUnidentifiedUser
seemed to fix the issue and my team and I didn't care enough to fully investigate this. Though this is just a workaround and I'll try to fix this either if this issue gets addressed and fixed or when I have more spare time on the project
React-Native: 0.59.10 react-native-intercom: 13.1.0
Implementation:
Help Center is enabled in Intercom configs. It works very well on iOS, but only works every other time on Android. Has been tested on multiple devices and simulators both in debug and release modes.
In the meantime, the promise that is returned by
Intercom.displayHelpCenter
does resolve, so that is not a rejected promise issue.