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tinycreative / react-native-intercom

React Native wrapper for Intercom.io
MIT License
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updateUser problem on Android #346

Closed HapitatEric closed 2 years ago

HapitatEric commented 4 years ago

I have a custom button for triggering Intercom in our app. The code looks like this:

handleOnPressSupport = () => { Intercom.registerUnidentifiedUser(); Intercom.updateUser({ name: this.context.user._id + ' - ' + this.context.user.fullName, }); Intercom.displayConversationsList(); };

It works fine on iOS where, in Intercom admin, it shows our internal User ID + their full name. But when a user with Android sends a message it just says "User XXXX" where "XXXX" is just random characters.

Anyone know why this is? And maybe some suggestions on how to fix it?

Cheers!

albinekb commented 4 years ago

I have the same issue, did you find anything to fix this? @HapitatEric

HapitatEric commented 4 years ago

@albinekb Nope, no luck. And it seems like this repo is not active anymore? Might need to switch to native code.

albinekb commented 4 years ago

@HapitatEric This patch https://github.com/tinycreative/react-native-intercom/pull/343 fixes the issue on android, at the moment I forked that to our company and will use that fork until it's merged: https://github.com/equipmentloop/react-native-intercom