Intercom not displaying, loading spinner only

[PatrickYoung03]

Hi i have followed the steps to install Intercom into my react native project but i am only getting a blank screen when calling any of the methods

"react-native": "0.63.2" "react-native-intercom": "^18.0.0",

APP.DELEGATE

• (BOOL)application:(UIApplication )application didFinishLaunchingWithOptions:(NSDictionary )launchOptions { [Intercom setApiKey:@"SDK_IOS" forAppId:@"APP_ID"]; › }

• (BOOL)application:(UIApplication )application didFinishLaunchingWithOptions:(NSDictionary )launchOptions { [Intercom registerUnidentifiedUser]; }

[mccooll]

Try it on a physical hardware device.

[mellisdesigns]

I tried on my actual device and also have the same problem with displayMessageComposer() popping up. I have registered the users and I am also able to get to that screen by going through the displayMessageComposer() flow first. No errors are being caught when try to call the function displayMessageComposer(). IOS pops up the loading ui and does not progress. Android does not show any screen when calling it.

EDIT: Just an update, if you are using staging your IOS and Android SDK Api Key will change as well as the APP Key

Solution: Check that you have replaced your INTERCOM_APP_KEY and INTERCOM_API_KEY if you are using a staging environment.

[mikevercoelen]

I'm having the same problem here, just infinitely loading.

@mellisdesigns Did you manage to get it working by using different keys?

[mellisdesigns]

@mikevercoelen yeah, just had to double check the intercom keys which are different for android and ios as well as for each environment, staging or prod.

[mikevercoelen]

@mellisdesigns got it, thanks for letting me know!

[akinolu52]

@mellisdesigns pls how'll i get the keys for those environment, I'm having the same issue