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todbot / blink1

Official software for blink(1) USB RGB LED by ThingM
https://blink1.thingm.com/
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blink1MK2 works when directly plugged in, but disconnect after a few seconds when using a USB cable #301

Closed dswhite42 closed 7 years ago

dswhite42 commented 7 years ago

My blink1MK2 works fine when directly plugged into a USB port. I can run test patterns through Blink(1) Control, make API calls, run blink1control-tool, etc. However when I plug the device into a USB port via a short (3ft) USB extension cable, the device is only recognized for a short time (between 5-60 seconds). The test patterns will run in Blink(1) control, but the device itself will suddenly stop responding (usually freezing in whatever color it was last displaying. After a few seconds Blink(1) control will change from "blink(1) connected" to "no blink(1) found"

I have tried this:

The disconnection after 5-60 seconds over a USB cable is consistent across all tests.

This is Blink(1) Control 1.98 on Windows 10.

todbot commented 7 years ago

Hi @dswhite42, I have seen a few cases where a USB cable is just no good for data transfer, but since you you've tried multiple cables, it seems it's not that. Contact us via email at blink1 at thingm dot com and we'll see about arranging a replacement blink(1) to be sent to you.

dswhite42 commented 7 years ago

Hello, Tod. I ended up just getting a replacement blink(1) from where I originally bought it, and the replacement appears to be working properly. Thanks.