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tomolimo / mailanalyzer

Mail Analyzer GLPI Plugin may be used to combine CC mails into one Ticket
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Blank email content #11

Closed ghost closed 7 years ago

ghost commented 7 years ago

Hello. Your plugin is correctly associating email responses with the call. However, it is not showing the content of the answers. It shows that they exist, but not what they have inside them.

Help me! GLPI 9.1.2

tomolimo commented 7 years ago

Hello, Could you give content of the logs? And also complete GLPI configuration (Setup > General > System)? Thank you, Tomolimo

ghost commented 7 years ago

Hello. The problem was already solved. The delimiters of header tag and footer tag were missing in the /inc/notificationtargetticket.class.php file (=-=-=-= and ===_=). Note: I deactivated the Mail Analyzer plugin and its functions remain operative. By responding to emails, the followups are automatically added to the called timeline. It seems that version 9.1.2 of GLPI already comes native with these functions. ;) I am sure? Thank you.

tomolimo commented 7 years ago

Yes and No, Yes when a user is responding to a GLPI notification (but was already the case in previous version), and No in any other use case.

ghost commented 7 years ago

What would be "other use cases"? Is this plugin for them?

tomolimo commented 7 years ago

For example: This solves the problem of duplicated Tickets when an email is sent to GLPI and CC to others. and when those CC uses 'Reply to All', GLPI by default will create a new ticket

For that, it creates a new table in the DB with the purpose of storing email guid (generated by email clients and servers) in order to be able (if possible) to match emails in mailgate which have been sent using 'CC' and 'Reply to all'.

ghost commented 7 years ago

Understood! Thanks :+1: