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tomolimo / mailanalyzer

Mail Analyzer GLPI Plugin may be used to combine CC mails into one Ticket
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Problem with getting message GLPI 9.2 #13

Closed okvok closed 6 years ago

okvok commented 6 years ago

Hi. After migrating to GLPI 9.2 I've faced with next issue: when user1 sends email to user2 with Helpdesk address in CC a GLPI server registers this ticket properly and message put into the archive folder in mailbox. But when user2 reply to All (Helpdesk still in CC) the message properly attached to the ticket mentioned above like a followup and stays keep in the Inbox folder without removing into archive folder. When I am trying to Get email manually in Receivers action it gets me an Error for the message from User2. Therefore emails sort of "Reply to All" are collecting in Inbox. PS: After updating your plugin Mail Analyzer to 1.3.2 nothing changed.

tomolimo commented 6 years ago

Hello Could you please provide some screen shots? Thank you Regards Tomolimo

okvok commented 6 years ago

user1 to user2 and CC: helpdesk: image

reply All from user2: image

How it looks properly in GLPI: image

Receiver settings with the folder for archive: image

Installed plugin: image

Error when trying to get messages manually: image

Replied All messages stay keep in Inbox: image

tomolimo commented 6 years ago

Hello Thank you for the pictures I have a better idea of what going on.

  1. The error message could be normal
  2. I'm going to make new tests on my side and I'll keep you updated. Thank you Tomolimo
okvok commented 6 years ago

Hello! Do you have any news for me? It's very inconveniently :( But we can't work without your plugin.

tomolimo commented 6 years ago

Hello, I'll test this tomorrow. Today is Sunday :) Thank you Regards Tomolimo

tomolimo commented 6 years ago

Hello, Root cause is found: the plugin is only managing emails like if the receiver was using POP (in this case no folder). I'm going to work on this to add this feature into the plugin. Regards, Tomolimo

okvok commented 6 years ago

Ohhh!!! Create ! Sounds good! When you gonna make changes and update plugin?

tomolimo commented 6 years ago

Hello, Could you check in the php error logs? You should get some errors, could yo give me them back? Thank you regards, Tomolimo

okvok commented 6 years ago

Понедельник, 6 ноября 2017, 14:07 +03:00 от tomolimo notifications@github.com:

Hello, Could you check in the php error logs? You should get some errors, could yo give me them back? Thank you regards, Tomolimo — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub , or mute the thread .

All the best,

ILDAR