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tomolimo / mailanalyzer

Mail Analyzer GLPI Plugin may be used to combine CC mails into one Ticket
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upgrade #21

Closed edsonjb closed 5 years ago

edsonjb commented 6 years ago

Hello, are you planning to upgrade to 9.3? Thank you.

tomolimo commented 6 years ago

Hello @edsonjb

Yes, but not before end of summer. In the meanwhile, you may test the plugin with 9.3, don't you?

Thank you, Regards, Tomolimo

mohamed-riadh commented 6 years ago

Hello , Is there an intention to launch the update soon? the upgrade of our version of glpi to 9.3 is blocked until all installed plugin will be updated thank you

tomolimo commented 6 years ago

Hello @mohamed-riadh Currently the plugin has not been tested with 9.3, but you may do a try :) And the schedule for the release is end of the year. But at anytime, you may do the tests and report to us: it will accelerate the release :) Thank you Regards, Tomolimo

mohamed-riadh commented 6 years ago

Thank you for reply i will prepare a test enveriment to do the upgrade ,and will notify you for results cordialy

vilmarap commented 5 years ago

Hello, I installed the plugin in version 9.3, but it gets incompatible with the version and ends up presenting problem to add a solution, category or technical group.

vilmarap commented 5 years ago

When I disable this plugin, the call categories options reappear and I can add the solution to the call.

ti-wh1 commented 5 years ago

I've tested with 9.4 and got this error. Maybe it's a good idea to make it compatible straight to 9.4 and it should be to 9.3 by default.

==> glpi-error.log <== [Fri Feb 15 04:01:23.392792 2019] [php7:error] [pid 27161] [client 177.97.208.214:52858] PHP Fatal error: Uncaught Error: Class name must be a valid object or a string in /var/www/glpi/inc/itilfollowup.class.php:321\nStack trace:\n#0 /var/www/glpi/inc/commondbtm.class.php(1100): ITILFollowup->prepareInputForAdd(Array)\n#1 /var/www/glpi/plugins/mailanalyzer/hook.php(364): CommonDBTM->add(Array)\n#2 /var/www/glpi/inc/plugin.class.php(1044): PluginMailAnalyzer::plugin_pre_item_add_mailanalyzer(Object(Ticket))\n#3 /var/www/glpi/inc/commondbtm.class.php(1091): Plugin::doHook('pre_item_add', Object(Ticket))\n#4 /var/www/glpi/inc/mailcollector.class.php(726): CommonDBTM->add(Array)\n#5 /var/www/glpi/front/mailcollector.form.php(77): MailCollector->collect('1', 1)\n#6 {main}\n thrown in /var/www/glpi/inc/itilfollowup.class.php on line 321, referer: https://glpi.wh1.com.br/front/mailcollector.form.php?id=1 [Fri Feb 15 04:08:09.545148 2019] [php7:error] [pid 27231] [client 177.97.208.214:53134] PHP Fatal error: Uncaught Error: Class name must be a valid object or a string in /var/www/glpi/inc/itilfollowup.class.php:321\nStack trace:\n#0 /var/www/glpi/inc/commondbtm.class.php(1100): ITILFollowup->prepareInputForAdd(Array)\n#1 /var/www/glpi/plugins/mailanalyzer/hook.php(364): CommonDBTM->add(Array)\n#2 /var/www/glpi/inc/plugin.class.php(1044): PluginMailAnalyzer::plugin_pre_item_add_mailanalyzer(Object(Ticket))\n#3 /var/www/glpi/inc/commondbtm.class.php(1091): Plugin::doHook('pre_item_add', Object(Ticket))\n#4 /var/www/glpi/inc/mailcollector.class.php(726): CommonDBTM->add(Array)\n#5 /var/www/glpi/inc/mailcollector.class.php(1840): MailCollector->collect('1')\n#6 /var/www/glpi/inc/crontask.class.php(829): MailCollector::cronMailgate(Object(CronTask))\n#7 /var/www/glpi/front/crontask.form.php(49): CronTask::launch(-1, 1, 'mailgate')\n#8 {main}\n thrown in /var/www/glpi/inc/itilfollowup.class.php on line 321, referer: https://glpi.wh1.com.br/front/crontask.form.php?id=9

Skouat commented 5 years ago

Hi all, have a look on the PR #27

tomolimo commented 5 years ago

Hello, Thanks to @Skouat, it seems to be fixed Feel free to re-open if not.