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tomolimo / mailanalyzer

Mail Analyzer GLPI Plugin may be used to combine CC mails into one Ticket
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issue with GLPI 9.2.4 #22

Closed moalkaabi closed 5 years ago

moalkaabi commented 6 years ago

Hello , I have installed the plugin in glpi 9.2.4 , but still I'm facing issue with ticket duplication. replying to a mail create a new ticket.

regards,

tomolimo commented 6 years ago

Hello, Could you give more details above configuration of glpi? Could you check the log files? Could you also give steps to reproduce the issue? Thank you Regards Tomolimo

DanielGrilo commented 5 years ago

Hello,

Here is the mistake I made Annotation 2019-03-12 100159

tomolimo commented 5 years ago

Hello, Could you give more details above configuration of GLPI? Could you also give steps to reproduce the issue? Thank you Regards Tomolimo

DanielGrilo commented 5 years ago

i'm in version 9.4.1.1

tomolimo commented 5 years ago

Hello @DanielGrilo Is this issue linked with the issue above? If not could you open another issue, instead of mixing problems? Thank you Regards, Tomolimo

DanielGrilo commented 5 years ago

Hello @tomolimo Yes the problem is exactly the same When you answer a ticket already existing instead of putting it in the tracking, it crashes. I am obliged to disable it. so I have a new ticket.

tomolimo commented 5 years ago

ok, I'm going to check with 9.4.1.1

Skouat commented 5 years ago

Hi there, Please can you test the PR #27 and let me know if there are issues.

tomolimo commented 5 years ago

Thanks to @Skouat, it seems to be fixed If not please feel free to re-open the issue.