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tomolimo / mailanalyzer

Mail Analyzer GLPI Plugin may be used to combine CC mails into one Ticket
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Is it possible to add watchers via a tag? #33

Closed bigben386 closed 4 years ago

bigben386 commented 4 years ago

Hi, I have written a GMail plugin that creates prepared emails with the correct ##FROM: tag that is forwarded to the GLPI ticket email address. Sometimes the source email has several people on CC. Is it possible there is a similar tag that can be used for watchers so I don't have to CC them on the forwarded ticket email?

tomolimo commented 4 years ago

Hello, I did exactly this, but for an internal only plugin (plugin that will never be published)... It is call ##CC, and it can also manage groups :) I can extract the part that manages the ##CC and include it into mailanalyzer. Give me some times to do this. Thank you, Regards, Tomolimo

bigben386 commented 4 years ago

Just wanted to say thanks @tomolimo . I updated our Gmail addon to add the #CC header and everything is working great!

tomolimo commented 4 years ago

Hello @bigben386 Good to know, thank you for your feedback 😃 Regards, Tomolimo